Alitalia promised to cover my lost luggage, but the check never arrived
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
ALITALIA PROBLEMS
Help! Alitalia misspelled my name and won’t change it back
When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
When dead airlines rise, where’s my refund?
Three years later, Alitalia still owes me $528 for my lost baggage and ruined Italian vacation
Noah Markewich’s lost-luggage case had “lost cause” written all over it when he contacted me last week.
Why? It involved Alitalia, the historically troubled Italian airline.
It was more than three years old. Old cases are almost always unsolvable.
And it involved misplaced baggage, which is a problematic complaint category.
Still, Markewich epic, four-page, single-spaced letter is such a stunning documentation of an airline’s awful customer service, that I wish I could publish it in its entirety. It describes how Alitalia ruined his Italian vacation by losing his luggage — and when I say “ruin” it may be something of an understatement.