Alitalia promised to cover my lost luggage, but the check never arrived
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
ALITALIA PROBLEMS
Help! Alitalia misspelled my name and won’t change it back
When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
I wasn’t “protected” on my flight to Tirana — should my travel agent pay?
Jane Berryman was supposed to fly from Dubrovnik, Croatia, to Tirana, Albania, via Rome. At least that’s what her itinerary said.
When dead airlines rise, where’s my refund?
Duncan Fox saw a glimmer of hope when Mexicana Airlines recently announced it would return to the skies. Back in 2010, he’d booked a flight from San Francisco to Puerto Vallarta, but shortly before his trip, Mexicana filed for bankruptcy protection and then folded.
Three years later, Alitalia still owes me $528 for my lost baggage and ruined Italian vacation
Noah Markewich’s lost-luggage case had “lost cause” written all over it when he contacted me last week.