Elizabeth Kellogg reserved a non-refundable hotel room and then forgot the dates. By the time she remembered them, it was too late to cancel. Now she wants help with a refund. “I was a no-show at the Blue Lagoon. Can the hotel really charge me $600?”
When Joseph Pollard checks in at the Grange Blooms Hotel, he is charged nearly double the rate for the room he reserved through Travelocity. Neither the hotel nor Travelocity will honor the original rate or negotiate with him. Can our advocates stop the runaround? “Why is Travelocity doubling the rate for my hotel room?”
During an internet search for the Cedar Lodge Hotel, Michael Hughes clicked on what he thought was the hotel’s official website and booked a room. The trouble came when he needed to cancel the refundable reservation. That’s when he discovered that he had actually booked through a third-party website — one that charges a nonrefundable booking fee. “I was charged a $14 booking fee! Is this a scam?”
When it comes to booking a hotel online, what you see isn’t always what you get.
Christina Daves knows. On several occasions, she’s shopped for a hotel room online and then clicked through to make a reservation, only to discover she was actually dealing with a third-party site that looked like a hotel site. “When should you have reservations about your hotel reservations?”