When Donna Larkin booked a room at the Hotel Ashbourne Marriott near Dublin last year, she had no way of knowing it was about to change owners. Or that some of the information on the hotel’s former website was less than accurate.
But that’s exactly what happened when she and her family arrived in Ireland for a two-week visit. The hotel was no longer a Marriott and it wasn’t as close to Dublin as promised. And that’s not all.
“Upon arrival at the hotel, we were informed that the hotel was not 10 minutes from Dublin but 40 minutes from Dublin,” she says. “It was not near any public transportation and it did not have rooms that would accommodate our party as requested on our reservation. Of course, we were told that no room was guaranteed, even though we booked well over two months in advance so that our party could be accommodated in a comfortable manner.”
“What does Marriott owe me for a reflagging nightmare?”