Help! This rental deposit is nonrefundable — and now I’m being muzzled

After Kim Thomas rented a five-bedroom home in Dallas this spring through HomeAway.com, she made three troubling discoveries:

First, the deposit was nonrefundable. Period.

Second, she wasn’t allowed to criticize the deposit’s nonrefundability or she would face litigation.

And third, HomeAway.com, would not do anything to help her. Read more “Help! This rental deposit is nonrefundable — and now I’m being muzzled”

A shabby vacation rental and a missing refund

Ed/Shutterstock
Ed/Shutterstock
When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?

Question: We just had a frustrating experience with HomeAway and I need your help. I recently rented a condo in Laconia, New Hampshire, that we found through the site. It was advertised as a “luxury” condo, and we paid a total of $1,886, which included $49 for HomeAway’s “Carefree Guarantee Rental” program.

When we arrived at the condo, we found the exterior was in a sad state of disrepair. We did not even feel safe climbing the stairs to find our unit. The unit was clean but shabby and clearly not luxurious.
Read more “A shabby vacation rental and a missing refund”

Can you trust a vacation rental?

Your next rental? / Photo by Loren Sztajer/ Flickr
The two-bedroom apartment in the trendy Tunali neighbor-hood of Ankara, Turkey, that Richard and Ellen Lacroix rented through Airbnb fell dramatically short of their expectations.
Read more “Can you trust a vacation rental?”