If your flight is canceled, is your airline obligated to get you to your destination?

If your flight is canceled, does your airline still have an obligation to get you to your destination on time?

Rosemarie Dagostino thinks so. She recently ran into problems on her recent flight on Frontier airlines from Chicago to San Francisco. Read more “If your flight is canceled, is your airline obligated to get you to your destination?”

The DOT has fined fewer airlines this year. Should you be worried?

If it seems as if airlines are getting away with more passenger-unfriendly behavior, maybe it’s because they are.

The Aviation Consumer Protection Division of the Department of Transportation (DOT), which is responsible for enforcing federal consumer-protection regulations, is on track to punish significantly fewer airlines this year, issuing 18 consent orders for $3.1 million in civil penalties. By comparison, the DOT had 29 orders worth $6.4 million for 2016, which included a $1.6 million fine against American Airlines for violating its tarmac delay rules handed down in mid-December. Barring a last-minute flurry of penalties, 2017 will be a much quieter year for the department. Read more “The DOT has fined fewer airlines this year. Should you be worried?”

Help! These phone charges don’t make any sense

Why is R.K. Mohan getting mysterious bills from Frontier? He isn’t even a customer. I investigate. Read more “Help! These phone charges don’t make any sense”

Why won’t Frontier fix Mom’s land line?

When the phone company can’t get Cheryl Roy’s phone line right, is she owed anything for the hours of wasted time? Read more “Why won’t Frontier fix Mom’s land line?”

When Frontier acquires part of Verizon, an outage turns to outrage

What should you do when you’re caught in the crossfire of a corporate merger gone bad? That’s not a hypothetical question for thousands of former Verizon customers in Southern California — and me. Read more “When Frontier acquires part of Verizon, an outage turns to outrage”

Get smart. Sign up for the newsletter.