If your flight is canceled, is your airline obligated to get you to your destination?
If your flight is canceled, does your airline still have an obligation to get you to your destination on time?
The DOT has fined fewer airlines this year. Should you be worried?
If it seems as if airlines are getting away with more passenger-unfriendly behavior, maybe it’s because they are.
The Aviation Consumer Protection Division of the Department of Transportation (DOT), which is responsible for enforcing federal consumer-protection regulations, is on track to punish significantly fewer airlines this year, issuing 18 consent orders for $3.1 million in civil penalties. By comparison, the DOT had 29 orders worth $6.4 million for 2016, which included a $1.6 million fine against American Airlines for violating its tarmac delay rules handed down in mid-December. Barring a last-minute flurry of penalties, 2017 will be a much quieter year for the department.
Help! These phone charges don’t make any sense
Why is R.K. Mohan getting mysterious bills from Frontier? He isn’t even a customer. I investigate.
Why won’t Frontier fix Mom’s land line?
When the phone company can’t get Cheryl Roy’s phone line right, is she owed anything for the hours of wasted
When Frontier acquires part of Verizon, an outage turns to outrage
What should you do when you’re caught in the crossfire of a corporate merger gone bad? That’s not a hypothetical
Credit card declined, but do I really have to repurchase my upgrade?
Whose fault is a declined credit card? That’s the question Jenni Turbeville is asking, and it isn’t the first time
Burned by her loyalty program, but can I put out this fire?
Catherine Wilbur says she was duped by Frontier Airlines, specifically its EarlyReturns loyalty program, which promises you can earn an award flight “for as little as 20,000 miles,” and says the fastest way to get there is through its $69-a-year affinity card.
Should Frontier bend its ticket change rules during bad weather?
It seems airlines always have their hands out for more fees. And you can forgive David Shuffelton for thinking so.
It’s time to kill airline nuisance fees
Margaret Waldman’s surprise airline “refund fee” is a mystery. Solving it could be a bad sign for all of us.
“Wrong on so many levels”
Wrong on so many levels.
That’s how commenter Mary Graham described this week’s top story about Frontier kicking a minor off a flight not once, but twice, on Christmas Eve.
Dear Frontier, it’s time to stop treating your passengers like cattle
There was a time when choosing a “budget airline” meant traveling with the Southwests, JetBlues and Frontiers of the world. It was an affordable experience that actually had the feel of a boutique rather than a big box brand.
Hiking fees for the holidays? Nice spirit, Spirit
If you’re flying on either Spirit Airlines or Frontier Airlines over the holidays, get ready to fork over some additional cash for checked and carry-on luggage.
Why is Frontier selling flights for $1?
Frontier Airlines, a favorite target of consumer criticism, is now selling $1 flights from seven cities if you fly in the next two weeks. Hey, is Frontier for real? What gives?
No way to e-mail Frontier Airlines? Not necessarily
This is what Tom Frazier’s bag looked like when Frontier Airlines returned it to him after a recent flight from Minneapolis to Albuquerque. Frontier refused to compensate him for the damage, and there was no way to appeal its decision.
Caught in the opt-out trap
When Angela Gross buys a ticket through Frontier Airlines’ Web site, it tacks on an extra $10.95 for travel insurance. How did it manage to do that? By having a checked box on the booking screen that she had to opt out of. Now Frontier is balking at a refund.
Incidentally, where’s my $10?
David Goldstein’s checked luggage is misplaced on a flight to Salt Lake City after he misses a connection. He spends $10 on socks and toiletries after Frontier Airlines promises it will cover his incidental expenses. But now the carrier is balking at a refund. What’s going on?
Airline deathwatch: place your bets, please
Now that Frontier Airlines has filed for bankruptcy protection, it’s time to get serious about a game we bloggers haven’t played since 2002. It’s called airline deathwatch.