When Air Dolomiti canceled Stefano Alberti’s recent flight from Florence to Munich because one of its planes broke down, he potentially faced what to many American travelers would be a tall obstacle: a language barrier.
The regional carrier, a subsidiary of the German airline Lufthansa, offered to cover his family’s lodging and meal expenses and re-booked him on a flight back to the States the next day. But under European law, Alberti, who works for an analytics firm in San Francisco, was entitled to 2,400 euros (about $3,245) in compensation, and negotiating with Air Dolomiti might have been tedious, unless he spoke fluent Italian.
Fortunately, Alberti speaks fluent Italian.
“Problems abroad? Here’s how to get around a language barrier”