Brian Landmann books award tickets on Lufthansa through United Airlines. But when United changes his itinerary, he’s left with an impossible connection. Can he get United to fix this?
American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. Why won’t the airline help her?
When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money.
When IcelandAir changes Patricia Boyle’s flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn’t it responding?
When Malaysia Airlines reschedules Alice Bu’s flight from Kuala Lumpur, Malaysia, to Phuket, Thailand, she asks for a refund. But she gets nothing but radio silence. Where’s her money?
