When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me. “My Frigidaire is on fire! Why won’t they clean up this mess?”
This is not a story about David Dalka’s web hosting provider. Technically, it’s about the terms of Dalka’s service, how his hosting company interpreted and how it executed them.
“Can a company fire you for being a bad customer?”
Question: I’m writing to you because it seems you are a man who gets results, and I don’t know where else to go. Last month, my husband and I woke up at 1 a.m. to our fire alarms going off and a strong smell of burning plastic. We quickly grabbed our toddler and baby, ran outside and called the fire department.
Turns out our four-year-old Frigidaire dishwasher’s electrical panel caught fire. Now we have $15,000 worth of damage to our house due to smoke damage, water damage, and a charred dishwasher area. My homeowner’s insurance only covers so much, and we’re paying plenty out of pocket, eating fast food to try and keep things cheap, not to mention dealing with the inconvenience of not having a kitchen with two young children. (Ever tried scrubbing bottles and dishes in the bathroom tub?)
“My Frigidaire burst into flames — now what?”
Question: My house in Fort Collins, Colo., burned to the ground during this summer’s wildfires, and I’m having some trouble with my phone company that I could use your help with.
“My house burned down and now my phone company won’t answer my calls”