All I want for Christmas is a little honesty from the travel industry

What do you want for the holidays? If you’re Paulina Want, how about a little honesty? Read more “All I want for Christmas is a little honesty from the travel industry”

The truth about “best rate” guarantees

Like many travelers, Rob Voss didn’t want to overpay when he booked a room in Kansas City recently. But like many travelers, Voss was foiled by the fine print.
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Did this travel scam just out itself in the fine print?

“I’m contacting you before we do something stupid,” writes Sarah Smith, whose is mulling an offer for two “complimentary” airline tickets.
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The unauthorized guide to fine print, holiday edition

Zoon/Shutterstock
Zoon/Shutterstock

When Ben Blout invoked a big-box store’s “low price promise” after discovering a lower price on his merchandise, he learned something customers rediscover every holiday shopping season: some restrictions apply.

Make that lots of restrictions.

“They told me they won’t match any printed advertisement that is not valid for at least one week,” says Blout. “Specifically, their price match excludes timed events like early bird specials and door busters.”

Fine print is a problem any time of the year, of course. But most consumers get foiled by it around the holidays, in part because more people are shopping, and in part because of the extra offers with the extra restrictions.
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Seriously, how careful do consumers have to be?

/Ollyy/Shutterstock
Ollyy/Shutterstock
Bryan Perilman shoulda known better.

He and his wife were flying from Fort Lauderdale to New York this summer on Spirit Airlines, but the their flight was canceled because of mechanical problems. When a representative offered to fly the couple on Delta Air Lines if they accepted a voucher, he should have known to ask: Is there a catch?

“A Spirit representative offered us two free round trips each,” says Perilman. “More than fair, we thought.”

But they thought wrong.
Read more “Seriously, how careful do consumers have to be?”