All I want for Christmas is a little honesty from the travel industry

What do you want for the holidays? If you’re Paulina Want, how about a little honesty? Read more “All I want for Christmas is a little honesty from the travel industry”

If you don’t pay for trip insurance, you can’t use it

Judith Andrews was forced to cancel her upcoming cruise because of a flare-up of a medical condition. She was surprised when the cruise line refused to return her deposit and when she discovered that her trip insurance policy wouldn’t cover this cancellation either. Read more “If you don’t pay for trip insurance, you can’t use it”

The truth about “best rate” guarantees

Like many travelers, Rob Voss didn’t want to overpay when he booked a room in Kansas City recently. But like many travelers, Voss was foiled by the fine print.
Read more “The truth about “best rate” guarantees”

Did this travel scam just out itself in the fine print?

“I’m contacting you before we do something stupid,” writes Sarah Smith, whose is mulling an offer for two “complimentary” airline tickets.
Read more “Did this travel scam just out itself in the fine print?”

The unauthorized guide to fine print, holiday edition

Zoon/Shutterstock
Zoon/Shutterstock

When Ben Blout invoked a big-box store’s “low price promise” after discovering a lower price on his merchandise, he learned something customers rediscover every holiday shopping season: some restrictions apply.

Make that lots of restrictions.

“They told me they won’t match any printed advertisement that is not valid for at least one week,” says Blout. “Specifically, their price match excludes timed events like early bird specials and door busters.”

Fine print is a problem any time of the year, of course. But most consumers get foiled by it around the holidays, in part because more people are shopping, and in part because of the extra offers with the extra restrictions.
Read more “The unauthorized guide to fine print, holiday edition”