All I want for Christmas is a little honesty from the travel industry

What do you want for the holidays? If you’re Paulina Want, how about a little honesty? Read more “All I want for Christmas is a little honesty from the travel industry”

A merchant wants me to get a refund from Groupon and pay him directly

When Doreen Shoba tried to use her Groupon, she found that the merchant wouldn’t honor it. And her attempts to self-advocate her case have failed. Now Shoba wants us to advocate for her — but with the wrong party. Read more “A merchant wants me to get a refund from Groupon and pay him directly”

Expedia told me the baggage fee was $9. It was — $9 per kilogram.

At first glance it looked like adding an extra bag would cost just $9. For one traveler this was an expensive lesson in reading the fine print. Read more “Expedia told me the baggage fee was $9. It was — $9 per kilogram.”

If you don’t pay for trip insurance, you can’t use it

Judith Andrews was forced to cancel her upcoming cruise because of a flare-up of a medical condition. She was surprised when the cruise line refused to return her deposit and when she discovered that her trip insurance policy wouldn’t cover this cancellation either. Read more “If you don’t pay for trip insurance, you can’t use it”

The truth about “best rate” guarantees

Like many travelers, Rob Voss didn’t want to overpay when he booked a room in Kansas City recently. But like many travelers, Voss was foiled by the fine print.
Read more “The truth about “best rate” guarantees”