No question about it, airlines have some of the most restrictive rules in American business. In the travel industry, nothing compares to the fine print in an airfare. “How “special” do your circumstances have to be for a refund?”
From time to time, every consumer advocate tilts at a few windmills, and when Sheryl North contacted me about her US Airways flight, it was my turn.
North was scheduled to fly from Los Angeles to Kona, Hawaii, late last year. She was using a voucher to pay for the flight.
“Something arose unexpectedly and I was forced to cancel,” she told me. “I am now trying to use the voucher to rebook the same itinerary.”
US Airways doesn’t just want to charge her $150 to change the itinerary, which surprised her. “I didn’t realize the change fee would apply to use of a voucher,” she says.
“How fair are ticket change fees?”
Air travel is full of surprises, some good, many not.
Steven Allen says he got a bad one recently when he called to change a United Airlines ticket from San Francisco to Puerto Vallarta, Mexico. To move his return date from Oct. 25 to Oct. 27, the airline wanted him to pay another $300, nearly half the $686 airfare.
“Are airline fees being fairly disclosed?”