EXPIRE Archives - Elliott Advocacy

When do JetBlue’s vouchers expire? Whenever it says they do

By Christopher Elliott | April 16, 2013April 16, 2013

JetBlue is one of only a few airlines that issues flight vouchers when a fare drops after you book it, and if you use a service like Yapta, you can get notified when the price of your ticket falls.

But is the voucher worth anything? That’s what Jerry Gershner wants to know — and if I agree with his interpretation, he’d like me to help him fix it. I’m not sure if I do (or if I can) but maybe you can help me sort it out.

Here’s what happened to him: A few weeks ago, he booked JetBlue tickets for him and his wife.

“One day after I purchased these tickets, the fare dropped by $50,” he says.

He called JetBlue, which issued two $50 vouchers. So far, so good.
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Help, my frequent flier miles are gone!

By Christopher Elliott | February 23, 2013February 23, 2013

jetblue snow Question: My 16-year-old son and I have had our US Airways miles taken away from us. He had 27,893 miles and I had 829 miles. They expired a few days ago.

I’m a single mom and recently lost my job. I’ve been overwhelmed and did not notice the e-mail that warned me about the expiration of the miles.

I called US Airways, but a representative said I was too late. I’ve been a loyal US Airways customer for years, but didn’t sign up for US Airways’ loyalty program until recently.
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When did the warranty on my TV expire? We can’t agree!

By Christopher Elliott | October 10, 2012October 10, 2012

Question: Two years ago, we purchased a Vizio television based on the excellent reviews it received and affordable price. One week before the warranty expired, a vertical red line appeared on the screen. We called customer service and were walked through the process of discharging the static build up.
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Help, my AirTran tickets expired — is my money gone forever?

By Christopher Elliott | January 12, 2012January 5, 2012

Talk about adding insult to injury.

Before Donna Adams was scheduled to fly from Orlando to Indianapolis on AirTran back in 2010, she hurt her back and had to cancel her trip. When she discovered her condition was a lot worse than she thought, she had to postpone the new flight she’d booked with her ticket credit.

“An MRI confirmed that I had herniated a disc in my back,” she says. “After several courses of physical therapy, chiropractic care, therapeutic massage, oral steroids and anti-inflammatory steroid injections I elected to have surgery.”
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Is this enough compensation? My Rapid Rewards expired and I can’t get them back

By Christopher Elliott | April 26, 2011April 26, 2011

Rachel Cabarcas’s timing isn’t the best. No, not because she has an expired awards problem she’s sharing with us today, but because if she’d waited a little longer, then this probably wouldn’t have been a problem.