Relax, your miles don’t expire? Yeah, right, American Airlines

Carol Weiss’s frequent flier miles “never expire.” Except that they just did. Can our advocacy team save them? Read more “Relax, your miles don’t expire? Yeah, right, American Airlines”

How do I recover my expired miles and points?

If you’re hard-earned loyalty points have expired, here’s how to get them back — and how not to get them back.
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How do I keep my miles and points from expiring?

Your miles don’t have to expire. Here are a few tips for keeping what you’ve earned.
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When do JetBlue’s vouchers expire? Whenever it says they do

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JetBlue is one of only a few airlines that issues flight vouchers when a fare drops after you book it, and if you use a service like Yapta, you can get notified when the price of your ticket falls.

But is the voucher worth anything? That’s what Jerry Gershner wants to know — and if I agree with his interpretation, he’d like me to help him fix it. I’m not sure if I do (or if I can) but maybe you can help me sort it out.

Here’s what happened to him: A few weeks ago, he booked JetBlue tickets for him and his wife.

“One day after I purchased these tickets, the fare dropped by $50,” he says.

He called JetBlue, which issued two $50 vouchers. So far, so good.
Read more “When do JetBlue’s vouchers expire? Whenever it says they do”

Help, my frequent flier miles are gone!

Question: My 16-year-old son and I have had our US Airways miles taken away from us. He had 27,893 miles and I had 829 miles. They expired a few days ago.

I’m a single mom and recently lost my job. I’ve been overwhelmed and did not notice the e-mail that warned me about the expiration of the miles.

I called US Airways, but a representative said I was too late. I’ve been a loyal US Airways customer for years, but didn’t sign up for US Airways’ loyalty program until recently.
Read more “Help, my frequent flier miles are gone!”