Can this La Quinta hotel really keep my $2,000?

Zachary Smith uses Expedia to book a reservation at a La Quinta Inn and then decides to cancel and stay somewhere else. Unfortunately, he never notices that he has no proof of this cancellation — until the $2,000 bill arrives. Can we help? Read more “Can this La Quinta hotel really keep my $2,000?”

No Expedia refund after his neighbor’s sudden death. Is this fair?

A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely. But Joe Diamond asked for an Expedia refund after his neighbor died in a tragic car accident. Is this a reasonable request? Read more “No Expedia refund after his neighbor’s sudden death. Is this fair?”