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Elliott Report

Elliott Report

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EXCUSE

Airport communication systems in Gainesville had stopped working. The airline said these circumstances were beyond its control.

What to do about the ‘circumstances beyond our control’ excuse

January 29, 2024February 15, 2015 by Christopher Elliott

Airport communication systems in Gainesville had stopped working. The airline said these circumstances were beyond its control.

Categories The Navigator
It’s the time of year when the travel industry likes to play the weather card. Couldn’t check into your hotel? Blame that distant tornado.

How travelers can challenge the industry’s “act of God” excuses

January 23, 2024August 25, 2013 by Christopher Elliott

It’s the time of year when the travel industry likes to play the weather card. Couldn’t check into your hotel? Blame it on that distant tornado. Flight canceled? It’s the hurricane’s fault, even though it’s hundreds of miles away. A big repair bill for your rental car? Thank last week’s hailstorm.

Categories The Navigator

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