6 consumer mistakes you absolutely have to avoid this summer

You’ve probably already heard a lot of advice about what you should do do this summer — buy this, vacation there, see that movie. But what shouldn’t you do? Read more “6 consumer mistakes you absolutely have to avoid this summer”

These United tickets are pretty screwed up. Can you help?

Travel agents are supposed to help. But Rachel Jordan could be forgiven for thinking otherwise when her agent couldn’t — or wouldn’t — straighten out the ticketing errors United Airlines made with her family’s flights. Read more “These United tickets are pretty screwed up. Can you help?”

5 insider strategies for avoiding a hotel billing error


Meet Dave Howell. Not to be confused with … Dave Howell.

The first Dave Howell lives in England, where he works as a manager for an export company. But when he checked into the Denver Marriott City Center, he found that the hotel had confused him with another guest that happened to share his name.

First, he was issued the keys to a room on the executive floor that was already occupied, presumably by the other Howell. He was reassigned to another room, eventually. When he checked out, he was surprised to discover someone else would cover his stay. “The bill was made out to a David Howell from New York and was to be charged to his American Express card,” he recalls.
Read more “5 insider strategies for avoiding a hotel billing error”