Will his Emirates nightmare end in a big cash award?

A disorderly passenger fell on top of Omer Abdullah during his recent flight to Pakistan. Although he didn’t see a doctor for any of the in-flight injuries he says he received, he wants $25,000 for his Emirates nightmare experience.

And he wants our advocacy team to help him get it. Read more “Will his Emirates nightmare end in a big cash award?”

Before you try to use China’s 72-hour visa-free transit, make sure you qualify

Rosalie Dajay thought she’d take advantage of China’s 72-hour visa-free rule for her vacation in Beijing. But when JetBlue denied her boarding for the first leg of her itinerary, she ultimately lost over $6,000, including a flight to China on Emirates Airlines. Read more “Before you try to use China’s 72-hour visa-free transit, make sure you qualify”

Nothing about this trip was “merry”

Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry. Read more “Nothing about this trip was “merry””

Six months later and this couple is still waiting for their EU 261 reimbursement

The check is in the mail. You’ve heard that one before. Eduardo Hernandez asked us for assistance in helping his parents to get their check for a delayed flight on Emirates. The flight was in August, and Hernandez has been trying ever since to get his parents their payment. However, there was a problem with the refund process, and this time the culprit wasn’t the travel provider. Could the Hernandezes bank on our advocates being successful? Read more “Six months later and this couple is still waiting for their EU 261 reimbursement”

Why I hate airline code-sharing and — why you will, too

How much do I hate airline code-sharing? Let me count the ways.

I could offer a lot of persuasive answers, starting with the many code-share catastrophe cases we receive every day on this site. I could also point out that code-sharing is a euphemism for passing off someone else’s flight as your own, or in the language of reality, lying. Read more “Why I hate airline code-sharing and — why you will, too”