Will his Emirates nightmare end in a big cash award?

A disorderly passenger fell on top of Omer Abdullah during his recent flight to Pakistan. Although he didn’t see a doctor for any of the in-flight injuries he says he received, he wants $25,000 for his Emirates nightmare experience.

And he wants our advocacy team to help him get it. Read more “Will his Emirates nightmare end in a big cash award?”

Before you try to use China’s 72-hour visa-free transit, make sure you qualify

Rosalie Dajay thought she’d take advantage of China’s 72-hour visa-free rule for her vacation in Beijing. But when JetBlue denied her boarding for the first leg of her itinerary, she ultimately lost over $6,000, including a flight to China on Emirates Airlines. Read more “Before you try to use China’s 72-hour visa-free transit, make sure you qualify”

Why I hate airline code-sharing and — why you will, too

How much do I hate airline code-sharing? Let me count the ways.

I could offer a lot of persuasive answers, starting with the many code-share catastrophe cases we receive every day on this site. I could also point out that code-sharing is a euphemism for passing off someone else’s flight as your own, or in the language of reality, lying. Read more “Why I hate airline code-sharing and — why you will, too”

Delayed 23 hours on Emirates, waited two years for a refund — and now, a press release?

If it took me two years to resolve a case — a long, complicated and painful case — I probably wouldn’t issue a press release. But that’s exactly what refund.me just did. Read more “Delayed 23 hours on Emirates, waited two years for a refund — and now, a press release?”

What would you do? My airline owes me €600 but all I’m getting is excuses

Timothy Delaney was on his way to his mother-in-law’s funeral in Addis Ababa when he encountered an unexpected delay: His Emirates flight from London to Dubai was canceled after a de-icer accidentally rammed his jet.

“Luckily, they managed to schedule another flight the next day,” he says. “However, I arrived more than 24 hours later than planned and had to spend nights in London and Dubai — on Emirates tab, but with some hassle.”

Emirates was correct to accommodate Delaney during this mechanical delay. But is he entitled to more?

His rights are outlined in EU Regulation 261/2004, the controversial European law that protects airline passengers.
Read more “What would you do? My airline owes me €600 but all I’m getting is excuses”