When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me. “My Frigidaire is on fire! Why won’t they clean up this mess?”
When Anne Chiapetta’s noisy Electrolux oven requires three repairs in three years, there’s only one resolution that will make her happy: a full refund of the $2,000 she paid for the appliance.
“Electrolux repaired my oven three times. I demand they replace it!”
Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance? “It’s mom vs. Frigidaire. Who will win?”