Our wireless phone needs are very basic. We have four lines, all of which require only minimal minutes and texting services (two are used by my senior-citizen parents). We would even do without video messaging.
Recently, my husband’s phone broke. As it is very snowy where we live, it is preferable for him to have a phone while commuting to work for safety. I contacted Verizon to replace the phone and was informed that I would not be able to add a replacement phone to my current contract and would need to pick a new plan. I offered to pay full price for the phone to avoid signing a contract and asked if I would then be able to put the replacement phone on my old contract. I was told “no” in no uncertain terms.
Read more “Verizon won’t replace my broken phone – do I still owe an early termination fee?”
