Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day. Unfortunately, he soon discovers that he and his wife will be sitting in downgraded seats for the 17-hour flight. Shouldn’t he be entitled to a price adjustment? “How about a refund for these downgraded seats, Qantas?”
Donald Buisman splurged on his flight from Kansas City to St. John in the US Virgin Islands by booking two first class seats on United Airlines.
After all, it was his fifth wedding anniversary, and he could pay with a combination of miles and money: 45,841 points and $1,747.
But he didn’t go first class all the way.
“United Airlines downgraded me — but where’s my refund?”