Not “100 percent satisfied” with my new dishwasher. And what’s this $135 shipping fee?

When Scott Cady tries to invoke Abt Electronics’ “100 percent” satisfaction guarantee, he’s hit with a $135 shipping fee. Does he really have to pay to return the appliance? Read more “Not “100 percent satisfied” with my new dishwasher. And what’s this $135 shipping fee?”

Pricey technology puts a lot on this plate

Barbara Filigenzi spent a week on the coast of Maine last July. She picked up a rental car from the Hertz counter at the Portland Jetport, and mostly took in the beauty of midcoast Maine.
Read more “Pricey technology puts a lot on this plate”

Do you have a right to know about GMOs?

Do you have a right to know what’s on your dinner plate? Sen. Barbara Boxer (D-Calif.) thinks so. And I do, too.
Read more “Do you have a right to know about GMOs?”

Do we deserve full disclosure?

Full disclosure.

It’s what we should expect of airlines and hotels, a federal advisory panel said this week.
Read more “Do we deserve full disclosure?”

How airlines plan to have their way with fare disclosure

The U.S. House of Representatives’ suspension calendar is an unlikely ground zero for a midsummer battle over airline ticket advertising. But then, almost nothing about the oddly named Transparent Airfares Act, a bill championed by the domestic airline industry, has followed a likely trajectory.
Read more “How airlines plan to have their way with fare disclosure”