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Elliott Report

Elliott Report

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DENVER

Canceled flight, unreturned funds. Julie Schumer battled Princess Cruises over a $983 refund and triumphed with consumer advocacy help.

Why won’t Princess Cruises refund our canceled flight? They have my money.

December 7, 2023August 7, 2023 by Christopher Elliott

Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?

Categories The Travel Troubleshooter
The TSA screening area at Reno-Tahoe International Airport's B gates isn't much to look at. It's a dark, cavernous processing area.

Random, unpredictable airport security that’s not always awful? Only in America

January 23, 2024April 17, 2013 by Christopher Elliott

The TSA screening area at Reno-Tahoe International Airport’s B gates isn’t much to look at. It’s a dark, cavernous processing area.

Categories Security
Maybe I got it wrong when I concluded that car rental companies are just trying to help customers by offering "optional" toll.

Is there a car rental toll conspiracy?

January 22, 2024October 16, 2012 by Christopher Elliott

Maybe I got it wrong when I concluded that car rental companies are just trying to help customers by offering “optional” toll payment services with their cars.

Categories Commentary

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