Dollar hit me with $255 in administrative fees

Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges? Read more “Dollar hit me with $255 in administrative fees”

Random, unpredictable airport security that’s not always awful? Only in America

1-photo (1)The TSA screening area at Reno-Tahoe International Airport’s B gates isn’t much to look at. It’s a dark, cavernous processing area with well-worn linoleum floors that almost makes you feel like you’re visiting a relative in prison.

But looks can be deceiving. I just had the best TSA screening experience in Reno, and I’m not alone. On a recent Monday morning, my entire family transited through Terminal B, and they could scarcely believe they’d been checked by federal screeners.

The TSA checkpoint at Denver International Airport looks like it’s something straight out of a science fiction movie. It’s a gleaming hall with the newest technology, including an array of shiny new body scanners. It’s the kind of place where you’d expect to find a modern, friendly, and efficient screening.

Yet here, too, all is not as it seems: A few days ago, I had the single worst screening experience of my life. I still can’t believe what happened.
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Is there a car rental toll conspiracy?


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Can this trip be saved? That’s one “hail” of a repair bill

You can drive your rental car extra-carefully — stay on paved roads, park in a garage and obey all traffic laws — but you still can’t control the weather. That’s the somewhat obvious but no less unfortunate lesson learned by Yolanda Liu when she rented from Payless Car Rental in Denver.

Liu’s vehicle got caught in a hail storm, and now Payless wants her to pay $813 for the damages. Is insisting on it, actually. The last notice from Payless’ claims agency, Subrogation Management Team, demands full payment immediately or her case will be “turned over to a national collection agency.” (See undated photo of the alleged damage, above.)

For a car rental company perspective on claims, check out this interview with another subrogation company from a few weeks ago.

This isn’t as straightforward as some of the other car rental cases I’ve featured on this site, as you’ll see in just a minute.

It all makes me wonder: Should a car rental company, or its insurance company, ever cover an act of God that was completely beyond the control of one of its customers? (You’ll recall that a few years ago, car rental companies changed their terms so that renters would be responsible for any damage caused by weather or natural disasters.)

And how much documentation should be reasonably required in order to pay a claim?
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“What can I do to get them to honor this rate?”

Everyone knows that hotel rates can fluctuate from day to day. But when Preston Moore tried to book a room at the JW Marriott Denver at Cherry Creek, he was surprised to find they wanted to raise his rate by $130 from one day to the next — a price he says he couldn’t afford.

Can Marriott do that?

Yes it can.
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