I canceled my Club Med vacation, but my claim was denied

I’d like to help Jack and Sue Guenza. A late spring storm interrupted their Mexican vacation, and they assumed their travel insurance would cover them. But, of course it didn’t, which is why they’re here now, asking the E-Team to do its thing. Read more “I canceled my Club Med vacation, but my claim was denied”

Virgin America switched my seats and denied me a refund

Yvette Law Lui pays extra for her seat assignments on Virgin America. She doesn’t get them. Is she entitled to a refund? Read more “Virgin America switched my seats and denied me a refund”

Kicked off a flight? Here are your rights (hint: you don’t really have many)

A string of high-profile, racially charged passenger expulsions are putting air travelers on edge as the busy summer travel season approaches.
Read more “Kicked off a flight? Here are your rights (hint: you don’t really have many)”

“A tough but doable trip has turned into a nightmare”

John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself.

Talk about an impossible trip.

But then KLM made it even more impossible when it denied her boarding four times.

“A tough but doable trip has turned into a nightmare,” says Dunlop, a foreign service officer stationed in Iraq.
Read more ““A tough but doable trip has turned into a nightmare””

Denied boarding and turned down by insurance — can I help this reader?

When Jennifer Trotter contacted me with her problem, I thought she had an excellent chance of getting a partial refund from her travel insurance company.

I thought wrong. But her case may not be over yet.

Read more “Denied boarding and turned down by insurance — can I help this reader?”