Help! My HP Envy doesn’t work. Can I get a replacement or a refund?
The touchscreen on Satoaki Omori’s new HP Envy laptop doesn’t work, and the computer has been discontinued. Can he get a full refund — or a replacement?
DENIED
Denied boarding and turned down by insurance — can I help this reader?
When Jennifer contacted me, I thought she had an excellent chance of getting a partial refund from her travel insurance company.
Insurance claim denied because of … air traffic?
Arthur Ruffino’s travel insurance claim is a real heartbreaker, for several reasons.
Does travel insurance have too many exceptions?
Catherine Markland assumes her travel insurance policy will cover her canceled tour. But it doesn’t. Can her trip be saved?
Can a car rental company double my rate because I’m not American?
There’s something funny going on with car rental prices, and Hal Gordon wants answers.
Why doesn’t travel insurance cover dad’s illness?
When Jessica Kamzik’s father was diagnosed with stomach cancer last summer, there was no question about what she had to do. Dad’s prognosis was “grave” — the doctors said he probably wouldn’t make it to the holidays — and, “as any loving daughter would do, I immediately cancelled our vacation to stay closer to him,” she says.
Can this trip be saved? No miles for my flight — can you retrieve them for me?
Here’s a type of case that crosses my desk often, and to which I almost always say “no.” But should I?
Case dismissed? Travel insurance won’t cover my canceled tour
Catherine Markland was looking forward to her Ecuador trip with Friendly Planet this month. She had a litte extra peace of mind because she’d purchased an insurance policy for her flights through Access America.