Icelandair offered Kevin Kirkpatrick the legally required compensation after a flight delay. He wants more. Can we get it for him?
What’s the first thing you should do when you plan an international trip? If you said “Confirm the validity of your passport and investigate the visa requirements of the country you’ve decided to visit,” then maybe you know Thomas LaViolette.
I’d like to help Jack and Sue Guenza. A late spring storm interrupted their Mexican vacation, and they assumed their travel insurance would cover them. But, of course it didn’t, which is why they’re here now, asking the E-Team to do its thing.
Yvette Law Lui pays extra for her seat assignments on Virgin America. She doesn’t get them. Is she entitled to a refund?
A string of high-profile, racially charged passenger expulsions are putting air travelers on edge as the busy summer travel season approaches.
Look out, tax evaders: if you owe $50,000 to the IRS, your passport may be part of the cost.
John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself. Talk about an impossible trip.
Murat Hanser and his wife lost their Global Entry credentials, and they can’t get them back. Their crime? “Smuggling” food products from Europe that he intended to use in his classroom.
When Jennifer Trotter contacted me with her problem, I thought she had an excellent chance of getting a partial refund
No American airline thinks of its customers in quite the same way Spirit Airlines does. And the feeling is mutual, as far as many of its passengers are concerned.
Arthur Ruffino’s travel insurance claim is a real heartbreaker, for several reasons.
Catherine Markland assumes her travel insurance policy will cover her canceled tour. But it doesn’t. Can her trip be saved?
There’s something funny going on with car rental prices, and Hal Gordon wants answers.
When Jessica Kamzik’s father was diagnosed with stomach cancer last summer, there was no question about what she had to do. Dad’s prognosis was “grave” — the doctors said he probably wouldn’t make it to the holidays — and, “as any loving daughter would do, I immediately cancelled our vacation to stay closer to him,” she says.
Richard Effress though he had a perfectly legitimate reason for canceling part of his trip to Africa with his mother: new requirement that travelers entering South Africa needed a yellow fever vaccine. He was certain his travel insurance policy would cover the change.
Denise Frantz’s Western Caribbean cruise on Carnival isn’t meant to be. First her plane is delayed, and then she’s denied boarding because of a paperwork problem. But wait! Didn’t Carnival make her airline reservations? Shouldn’t it help her now?
Here’s a type of case that crosses my desk often, and to which I almost always say “no.” But should I?
Catherine Markland was looking forward to her Ecuador trip with Friendly Planet this month. She had a litte extra peace of mind because she’d purchased an insurance policy for her flights through Access America.
Veda Robinson and Jackie Smartt were looking forward to their Carnival cruise last December. But they never made it on board. Smartt had packed the wrong ID, and the cruise line left her standing at the dock.
The problem with proposed rulemakings is that they often run on forever, and the journalists who are supposed to review them and report back gloss over the really important material.
Diane Gandara cancels her vacation to New Delhi after the terrorist attacks in Mumbai. But her insurance company won’t honor her claim because she wasn’t visiting Mumbai. Is the $7,300 she spent on her trip lost?
Timing is everything when you pull a bait-and-switch. Most of them happen just before or after the purchase – an “oops-the-price-isn’t-available” or a “sorry-did-we-forget-to-mention-a-fee” stunt. But for Mary Hoefs’ Royal Caribbean cruise, she didn’t find out until she tried to board.
Linda Kirby prepays for a rental car through Priceline, but when she tries to pick up the car, she’s denied. The reason? She doesn’t have a credit card. Now Priceline is balking at a refund. Is there any hope for her?