You have no case because Icelandair says so

Icelandair offered Kevin Kirkpatrick the legally required compensation after a flight delay. He wants more. Can we get it for him? Read more “You have no case because Icelandair says so”

My passport is not “machine readable.” There goes my birthday trip!

What’s the first thing you should do when you plan an international trip?

If you said “Confirm the validity of your passport and investigate the visa requirements of the country you’ve decided to visit,” then maybe you know Thomas LaViolette. Read more “My passport is not “machine readable.” There goes my birthday trip!”

I canceled my Club Med vacation, but my claim was denied

I’d like to help Jack and Sue Guenza. A late spring storm interrupted their Mexican vacation, and they assumed their travel insurance would cover them. But, of course it didn’t, which is why they’re here now, asking the E-Team to do its thing. Read more “I canceled my Club Med vacation, but my claim was denied”

Virgin America switched my seats and denied me a refund

Yvette Law Lui pays extra for her seat assignments on Virgin America. She doesn’t get them. Is she entitled to a refund? Read more “Virgin America switched my seats and denied me a refund”

Kicked off a flight? Here are your rights (hint: you don’t really have many)

A string of high-profile, racially charged passenger expulsions are putting air travelers on edge as the busy summer travel season approaches.
Read more “Kicked off a flight? Here are your rights (hint: you don’t really have many)”