How to fight back against the ‘beyond our control’ excuse

It’s not our fault. You’ve probably heard that line a time or two, especially from your airline, hotel or cruise line. It’s the old “Act of God” excuse — or to put it in less theological terms, an event “beyond our control.” Read more “How to fight back against the ‘beyond our control’ excuse”

Why won’t Sandals pay the last $34 it owes me?

When Faith Borucke is forced to rebook her stay at Sandals Antigua, she receives a reimbursement of her airfares except for an airline seat selection fee. Sandals refuses to refund this amount to her. Can our advocates persuade Sandals to compensate Borucke for the last $34? Read more “Why won’t Sandals pay the last $34 it owes me?”

Why you shouldn’t wait 15 months after your trip to make a complaint

How long is too long to wait to register a complaint about the way you were treated?

Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even impossible. Read more “Why you shouldn’t wait 15 months after your trip to make a complaint”

A flurry of pleas for help and then…crickets

When Mona and Bruce Rowe’s American Airlines flight to Tokyo is diverted, American offers 20,000 frequent flier miles as compensation. But the Rowes want reimbursement for their train tickets and hotel as well. Can our advocates help them get it? Read more “A flurry of pleas for help and then…crickets”

I rejected my flight’s schedule change. Now American Airlines rejected my refund request!

When Amanda Nelson booked a nonrefundable nonstop flight to Denver, she rejected the schedule change that included connecting flights. Then American Airlines rejected her request for a refund. Read more “I rejected my flight’s schedule change. Now American Airlines rejected my refund request!”

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