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DENIAL

Teresa Ferris is mad. She recently paid her airline a $100 "unaccompanied minor" fee when her son flew alone from Oakland to Los Angeles.

The art of appeal: 5 tips that will turn a “no” into a “yes”

January 23, 2024September 25, 2013 by Christopher Elliott

Teresa Ferris is mad. She recently paid her airline a $100 “unaccompanied minor” fee when her son flew alone from Oakland to Los Angeles.

Categories Problem Solved
I'm writing on behalf of friends who booked a trip to Italy recently. They also purchased trip insurance through Access America.

Is this fair? They saved $74, but they lost $10,074

January 22, 2024May 25, 2012 by Christopher Elliott

Jennifer Chilton is outraged because her friends have been denied travel insurance coverage on a technicality. Will they really lose $10,074 because of a clause in the fine print? Find out.

Categories Commentary, The Travel Troubleshooter
I am hoping you can help me get a refund for a cruise that my husband and I booked last June with Princess Cruises.

Travel insurance didn’t cover her Princess cruise after husband’s death

January 22, 2024May 18, 2012 by Christopher Elliott

When Christine Rehak cancels her cruise after her husband’s death, she assumes her travel insurance will reimburse her vacation. But she’s wrong. Is she going to be stuck with a credit voucher she’ll never use?

Categories Commentary, The Travel Troubleshooter
Best Western guarantees you'll find the lowest rate on its website. Read the microscopic print on its price guarantee.

A “best” rate guarantee with the worst service at Best Western

January 22, 2024March 14, 2012 by Christopher Elliott

Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.

Categories Commentary

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