A flight delay ends with a missed business meeting — who is responsible?

What kind of compensation can you expect from an airline when a flight delay makes you miss an important event? What if missing that event causes you to lose a customer or hurts you in your job? Do you get anything extra? Read more “A flight delay ends with a missed business meeting — who is responsible?”

After a flight delay, will WOW ever respond to this traveler?

Ilene Kahn files a claim with WOW Airlines for a delayed flight. The airline issues a claim number, but doesn’t process it. Can we help Kahn? Read more “After a flight delay, will WOW ever respond to this traveler?”

Persistence pays off for this Aer Lingus delay

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? Read more “Persistence pays off for this Aer Lingus delay”

A lengthy flight delay does not equal a free vacation

We’ve all heard the expression “All’s well that ends well.” But is the opposite true?

Apparently it is for Megan Kroc. Her Apple vacation ended badly. And she wants her money back for the entire vacation. Read more “A lengthy flight delay does not equal a free vacation”

No heat, no bathroom and no compensation for a delayed train

Craig Wisner’s case is one of the most difficult in the business: a “He-said/she-said.” Wisner claims the trip went one way; Amtrak begs to differ. And we’re caught in the middle.
Read more “No heat, no bathroom and no compensation for a delayed train”

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