Persistence pays off for this Aer Lingus delay

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? Read more “Persistence pays off for this Aer Lingus delay”

No heat, no bathroom and no compensation for a delayed train

Craig Wisner’s case is one of the most difficult in the business: a “He-said/she-said.” Wisner claims the trip went one way; Amtrak begs to differ. And we’re caught in the middle.
Read more “No heat, no bathroom and no compensation for a delayed train”

A $75 hotel refund after a rerouted flight? C’mon, US Airways

Last summer, Nathan Ainspan needed to get from Washington to Albany quickly. His 88-year-old father was in the hospital with stroke-like symptoms, and in desperation, he paid a first-class, walk-up fare for a US Airways flight.
Read more “A $75 hotel refund after a rerouted flight? C’mon, US Airways”

Did Delta do enough for this delayed passenger?

Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish.

Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?

That’s the question before us today. Let’s dive right in.
Read more “Did Delta do enough for this delayed passenger?”