An Expedia mistake canceled the wrong ticket. Now what can he do?

An Expedia mistake has Victor Wilson’s vacation plans in peril. The company promises to refund his money. So where is it? Read more “An Expedia mistake canceled the wrong ticket. Now what can he do?”

So where’s my refund for my prepaid bulkhead seats, Lufthansa?

When Sherri Liles’ flight on Lufthansa is changed, she and her husband lose their prepaid bulkhead seats. They’re still waiting for Lufthansa to refund their prepayment. Can our advocates speed things up?
Read more “So where’s my refund for my prepaid bulkhead seats, Lufthansa?”

Where is the refund American Airlines promised me five business days ago?

An American Airlines representative promises Kolby Harold that her refund will arrive in five days. But it doesn’t. And now there’s no record of that conversation. Can anything be done? Read more “Where is the refund American Airlines promised me five business days ago?”

LivingSocial won’t honor its cashback restaurant promotion

When Haris Khan participates in a cashback program with LivingSocial, it shortchanges him by $130. Can this advocate help him find the money? Read more “LivingSocial won’t honor its cashback restaurant promotion”

If it’s too good to be true — don’t take advantage of it

Many of the cases our advocates handle involve securing refunds for travelers from companies that are slow to issue them. Colby Shaw has the opposite problem. Read more “If it’s too good to be true — don’t take advantage of it”