AT&T offered a deal on a phone — then it reneged

When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on? Read more “AT&T offered a deal on a phone — then it reneged”

Hey, this Priceline offer is not valid!

Sherry Brenneman keeps finding an unavailable fare on Priceline. Will Priceline ever fix it?
Read more “Hey, this Priceline offer is not valid!”

Surprise! This Verizon deal does not exist

We love to advocate a good bait and switch, and today’s Advocate This! offers just that.

Rola Hassoun wrote to us on behalf of her mother, Sanaa, who bought a cell phone from Verizon as a gift to her husband in July, 2014.

Read more “Surprise! This Verizon deal does not exist”

Bait-and-switched into booking a summer “bargain”? Then read this

Now you see those summer travel deals. Now you don’t.
Read more “Bait-and-switched into booking a summer “bargain”? Then read this”

Will the Travelocity-Expedia deal be good for travelers?

B747/Shutterstock
Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new Internet travel agency, give consumers access to more hotel choices or raise prices.

All three things could happen, actually, but the conjecture surrounding the announcement reminded me of the fallout from the last big online travel deal. After Priceline’s $1.8 billion purchase of travel-search site Kayak.com in 2012, I received an e-mail from someone who identified himself as a reader named Ben Tester.

As part of that purchase, Priceline promised to run Kayak independently, which is important because Kayak purports to display unbiased prices from hundreds of online sources. But Tester charged that since the acquisition, Kayak had quietly started to list hotel results from another Priceline-owned site without including fees and taxes, making its prices look lower “and misleading consumers.”
Read more “Will the Travelocity-Expedia deal be good for travelers?”