American Express keeps sending her information about someone else’s account

Chaya Friedman is receiving emails about another American Express customer. Can I make them stop? Read more “American Express keeps sending her information about someone else’s account”

The 6 biggest lies consumers tell a business

Buyers are liars.

That’s not an accusation, just a fact. Remember that University of Massachusetts study that found 60 percent of adults can’t have a ten-minute conversation without lying at least once? Read more “The 6 biggest lies consumers tell a business”

Does it pay to offend your customers?

Does it actually pay to be offensive in advertising?
Read more “Does it pay to offend your customers?”

Poor service is a drag on profits and a call to arms for consumers

Poor customer service is a drag on a company’s profits, according to a new survey from cloud communications provider Corvisa.

Sounds kind of obvious, doesn’t it?
Read more “Poor service is a drag on profits and a call to arms for consumers”

For travel companies and their customers, the distrust is mutual

Do you trust your airline, car rental company or hotel? Does it trust you?

Read more “For travel companies and their customers, the distrust is mutual”