American Express keeps sending her information about someone else’s account

Chaya Friedman is receiving emails about another American Express customer. Can I make them stop? Read more “American Express keeps sending her information about someone else’s account”

The 6 biggest lies consumers tell a business

Buyers are liars.

That’s not an accusation, just a fact. Remember that University of Massachusetts study that found 60 percent of adults can’t have a ten-minute conversation without lying at least once? Read more “The 6 biggest lies consumers tell a business”

For travel companies and their customers, the distrust is mutual

Do you trust your airline, car rental company or hotel? Does it trust you?

Read more “For travel companies and their customers, the distrust is mutual”