CUSTOMER SERVICE ISSUE Archives

Judy Lambert files an insurance claim with Chase Sapphire after canceling a snorkeling trip. Months later, she's still waiting for her $15,194

Hey Chase Sapphire Reserve, where’s my $15,194?

January 19, 2024December 5, 2022 by Christopher Elliott

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she’s still waiting for her $15,194 check. Will she ever see the money?

Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won't tell her what she did to deserve it.

Can you help me with this $80 cleaning charge from Lyft?

November 24, 2024December 5, 2022 by Christopher Elliott

Joy Wills' dishwasher doesn't work. Her extended protection plan purchased through Lowe's isn't working, either. Find out what happened.

My Lowe’s extended protection plan doesn’t work. Can you fix my dishwasher?

January 19, 2024November 11, 2022 by Christopher Elliott

Manuel Harris's Electrolux microwave oven stops working. Fortunately, it's still under warranty. Frigidaire won't honor the warranty.

My Frigidaire microwave stopped working. Why won’t they honor my warranty?

December 23, 2025November 10, 2022 by Christopher Elliott

When JetBlue cancels Amy Ohman's flight to Boston, it agrees to pay for her Uber ride to the airport. Then the airline cancels her flight again.

JetBlue owes me $71 for my Uber ride to the airport. Why won’t it pay?

January 21, 2024July 25, 2022 by Christopher Elliott

Curtis Rahman's Airbnb host cancels his reservation a day before his arrival, he tries to find a substitute apartment. But it doesn't work.

Help! My Airbnb host canceled my reservation, and now I have to pay $1,300 more

January 21, 2024July 25, 2022 by Christopher Elliott

Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she's only received half her money.

I want a refund from Expedia but it just wants me to leave a bad review for the hotel

September 25, 2024July 18, 2022 by Christopher Elliott

When Loc Nguyen ports three phones to AT&T, the wireless carrier offers him a fourth line for just $1 a month. But it never follows through and now he has to pay a total of $500. How can he fix that?

AT&T offered him an iPhone 11 for $36, but now he’s paying $500

January 21, 2024July 4, 2022 by Christopher Elliott

After Laura Keir pays for her Club Med vacation, she gets another bill for $3,000. If she doesn't pay, she can't check in.

Club Med wants another $3,000 for a vacation I already paid for

January 21, 2024June 20, 2022 by Christopher Elliott

CSA Czech Airlines loses Dick Helms' luggage. When he buys necessary clothes and toiletries, the carrier promises to reimburse him promptly. But it doesn't.

CSA Czech Airlines lost my luggage, but it won’t reimburse my expenses

January 21, 2024June 13, 2022 by Christopher Elliott

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