CUSTOMER SERVICE ISSUE Archives

When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

August 26, 2023March 14, 2022 by Christopher Elliott

Samsung offers Kristin Graham a $150 electronic certificate if she buys a Galaxy Z Fold3. She does, but now the manufacturer isn't doing what it promised. Why not?

Samsung won’t give me the $150 E-certificate it promised if I bought a Galaxy Z Fold3

July 21, 2023March 7, 2022 by Christopher Elliott

Help! Marriott canceled my reservation and then went silent

July 11, 2023February 21, 2022 by Christopher Elliott

Marriott cancels Cindy Tomlinson’s reservation at TownePlace Suites New York/Chelsea but won’t rebook her at another hotel. Was it something she said?

Sara DeGroot's Colorado Avalanche game is canceled at the start of the pandemic. The organizer promises her a refund but then switches to a credit. Can it do that?

The Avalanche offered her money back. Looks like her refund request got buried

July 24, 2023February 14, 2022 by Christopher Elliott

Iceland Car Rental charged my card, and my refund is frozen

September 11, 2023February 7, 2022 by Christopher Elliott

Can I get my deposit back from Aurora Expeditions? They’ve had my money almost two years

July 12, 2023January 31, 2022 by Christopher Elliott

Why won't Ticketmaster refund Barbara Davenport's VIP tickets to the Lady Gaga show? It claims she missed her window for requesting a cancellation. But she didn't.

I have long-haul COVID. Why can’t I get a refund for my Lady Gaga tickets?

July 12, 2023January 31, 2022 by Christopher Elliott

Help! My Expedia tour credit is about to expire

July 12, 2023January 24, 2022 by Christopher Elliott

Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won’t offer a refund or extend his credit. Is he about to lose $1,875?

She canceled her Iceland trip in time. Where’s her refund?

She canceled her Iceland trip through Blue Lagoon in time. Where’s her refund?

July 24, 2023January 17, 2022 by Christopher Elliott

She canceled her Iceland trip in time. Where’s her refund?

Orbitz switched her vacation to Aruba — but her hotel is in Tahiti

July 11, 2023January 10, 2022 by Christopher Elliott

When Jennifer Waters changes her vacation location, her online agency drops the ball. How can you get Orbitz to fix a botched reservation change?

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