Question: My wife and I recently booked a honeymoon in Costa Rica through Apple Vacations. On the morning we were supposed to leave, our flights on Delta Air Lines were canceled, and they didn’t have any other flights until two days later.
I called Apple and they simply told me to call the airline. They refused to help. Delta’s customer service was only a little more helpful. They ended up getting us to Costa Rica a day later on a different airline.
Because of this we missed one day at an all-inclusive resort and decided to stay an extra day. I again called Apple and asked them to refund our missed day and wanted to book an extra day on the end of our honeymoon. They would not refund any money for the missed day and charged us for the extra day.
I sent a letter to Apple’s customer service like they suggested I do. I have not gotten any response from them after two letters. Any advice on this issue? — Loyd Jobe, Evansville, Ind.
Answer: It sounds as if Apple could have done more to save your honeymoon. But let’s take a closer look at the facts.
Delta canceled your flight, not Apple. So in a sense, Apple was right: You would have to talk with the airline about rescheduling your flight. At the same time, Apple advertises a “beginning-to-end” vacation experience, which includes employees greeting you at your departure airport and meeting you when you arrive.
Read more “Help, my honeymoon in Costa Rica went south”
