Covered for my car rental in Costa Rica — except for the tires

Thomas Bell assumes he’s covered by Budget’s optional collision-damage waiver when he rents a car in Costa Rica. But now the company wants him to pay for a new set of tires. Can it do that? Read more “Covered for my car rental in Costa Rica — except for the tires”

Do I deserve a refund for this LivingSocial deal?

Eduardo Rivera/Shutterstock
Eduardo Rivera/Shutterstock
Teri Rustmann’s Living Social voucher for a Caribbean vacation isn’t worth the money it’s printed on — or so he thinks. Why won’t the company refund it?

Question: I’m writing to you in the hope that you can help resolve a dispute I am having with Living Social. I don’t know where else to turn.

I purchased two Living Social vouchers for a Costa Rica trip, for $1,799 each. According to the advertisement, the voucher represented a 40 percent savings over the regular price of the trip. I purchased the vouchers specifically and solely because they represented a significant savings, as stated in the voucher.
Read more “Do I deserve a refund for this LivingSocial deal?”

Charged an extra $400 for a vacation I can’t take

Yoga mats, reinterpreted. / Photo by christianyves – Flickr Creative Commons
Question: I recently booked a retreat to Costa Rica through a yoga studio in New York. Just before I was supposed to leave, I was admitted to the emergency room and had to cancel my trip.
Read more “Charged an extra $400 for a vacation I can’t take”

When airlines misread passport rules, who pays?

Question: My husband and I were scheduled to take a Spirit Airlines flight from Fort Lauderdale, Fla., to San Jose, Costa Rica. The afternoon before my flight, my dog chewed a corner off the front page of my husband’s passport and we were concerned about having proper documentation.

We arrived at the airport almost three hours early in order to have enough time to ask a ticket agent. He seemed seasoned and professional, and he assured us that there would be no problem with the passport, as the number could still be manually inputted.
Read more “When airlines misread passport rules, who pays?”

Is this enough compensation? A voucher for a “completely forgettable” honeymoon

We’ve had plenty of “honeymoon from hell” stories on this site, and they never get old. So let’s hear from Ben Barnhart, who just returned from his post-nuptial vacation at the Riu Guanacaste in Costa Rica.

Just to set your expectations, the Riu describes itself as a “five star” property with “a superb range of leisure possibilities, the hotel offers five modern, fully-equipped conference rooms, and fine restaurants.”

It look like a nice place for a honeymoon. That’s exactly what Barnhart thought when he booked it through his travel agent and Funjet Vacations.

It wasn’t.
Read more “Is this enough compensation? A voucher for a “completely forgettable” honeymoon”