CONSUMER RIGHTS Archives

Benjamin Marmer, a college student, faced a frustrating situation when his new Dell laptop was marked as delivered by FedEx, but he never received it. Caught in a loop between Dell and FedEx, he sought help. Discover how he ultimately secured a replacement for his lost laptop.

Is this Dell lost laptop a lost cause?

May 24, 2025May 23, 2025 by Christopher Elliott

Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a lost cause?

Sherry Fadely was denied boarding on her Aer Lingus flight in Madrid, despite having a ticket booked through Alaska Airlines. She spent $3,244 on a new ticket. After months of seeking a refund, Alaska Airlines agreed to refund her miles and pay $3,244 in compensation following advocacy, highlighting the complexities of code-sharing and the importance of knowing passenger rights under EU regulations like EC 261.

Denied boarding compensation: Why Alaska Airlines owes a $3,244 refund under EU261

May 23, 2025May 21, 2025 by Christopher Elliott

Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?

Scott Rosenblatt canceled an Uber Eats order within 30 seconds but was slapped with a cancellation fee—even though the restaurant hadn’t started preparing his food. After Uber refused a refund, he disputed the charge with his credit card company… and won. Uber retaliated by blocking his account indefinitely. Consumer advocate Christopher Elliott stepped in, exposing Uber’s harsh policy of banning users who win chargebacks. Following advocacy, Uber quietly reinstated Scott’s account but ignored questions about its flawed system. A stark warning: Disputing charges with gig platforms can backfire, leaving customers locked out of essential services.

Banned by Uber after I won my credit card dispute — can you help?

May 17, 2025May 16, 2025 by Christopher Elliott

Scott Rosenblatt canceled his Uber Eats order but still had to pay for it. Now Uber is blocking his account. Can he get them to drop the charges and unfreeze his account?

Dawn Nelson's trip to Oaxaca turned into a refund nightmare when Booking.com canceled her hotel reservations. After weeks of repeated requests for documentation, she felt stuck in a loop. Learn how she navigated the process and ultimately secured a $2,948 refund for her accommodations.

This is ridiculous! Booking.com owes me $2,948 and I’m stuck in some kind of loop

May 13, 2025May 12, 2025 by Christopher Elliott

Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience.

Shira Newman encountered a frustrating situation when she was charged three times for a single ticket to a Ms. Pat show. Despite the event organizer agreeing to refund the duplicates, Eventbrite's fees remained a hurdle. After escalating her complaint, she ultimately received a full refund, including the fees.

Ms. Pat fan faces an Eventbrite fee fiasco. Can she get a refund?

May 10, 2025May 9, 2025 by Christopher Elliott

Shira Newman buys one ticket to a Ms. Pat show but ends up with three. Why can’t she get a full refund for the two unwanted tickets? And why isn’t Eventbrite helping her?

After Steve Eliason booked a hotel near Glacier National Park, he faced a $169 charge when the hotel closed unexpectedly due to the owner's labor. Frustrated with Hotels.com, he sought help. Learn how he navigated the situation and ultimately secured a refund for his canceled reservation.

How to get a refund after a hotel closure: My $169 battle with Hotels.com

May 8, 2025May 7, 2025 by Christopher Elliott

Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property. But Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?

Corwin Simmonds encountered a frustrating $457 overcharge from Budget after renting a car in France. Despite multiple unauthorized charges and poor customer service, he persisted in seeking a resolution. Learn how he navigated the process and ultimately secured a refund for the erroneous charges.

Budget overcharge: I paid an extra $457 for my car rental in France!

December 20, 2025May 5, 2025 by Christopher Elliott

When Corwin Simmonds rented a car from Budget in Marseille, France, he never expected a simple transaction to become a frustrating ordeal with multiple overcharges and a bewildering lack of customer service.

When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.

Celebrity Cruises overcharged me $641: Can my travel advisor legally keep the refund?

April 30, 2025April 28, 2025 by Christopher Elliott

When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.

Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger's shoes occupying the space beside you.

Shoe wars at 36,000 feet: Should you leave your footwear on?

April 27, 2025April 13, 2025 by Christopher Elliott

Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger’s shoes occupying the space beside you.

When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn't the airline cover his loss?

ITA ticket mistake: They canceled my grandson’s ticket!

April 26, 2025April 2, 2025 by Christopher Elliott

When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn’t the airline cover his loss?

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