CONSUMER FINANCIAL PROTECTION BUREAU Archives

When Joanne Smikle made a $1,000 payment on her Chase credit card bill, she assumed the transaction had gone through. The money left her Tower Federal Credit Union account. Chase credited the payment. Everything looked normal.

Chase made my $1,000 payment vanish into thin air — how do I get it back?

March 5, 2026February 24, 2026 by Christopher Elliott

When Joanne Smikle made a $1,000 payment on her Chase credit card bill, she assumed the transaction had gone through. The money left her Tower Federal Credit Union account. Chase credited the payment. Everything looked normal.

If you've ever said, "There ought to be a law," then you're one of a million frustrated consumers. And you are not alone.

We need these consumer laws now

February 1, 2024October 9, 2017 by Christopher Elliott

If you’ve ever said, “There ought to be a law,” then you’re one of a million frustrated consumers. And you are not alone.

Is this Airbnb lawsuit ending in no payout?

For consumer problems, sometimes the best advocate has a law degree

February 1, 2024August 7, 2017 by Christopher Elliott

In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem.

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