U.S. Customs confiscated her passport. How does she get it back?
When a U.S. Customs agent confiscates Adriana Cordero’s passport, she tries to get it back. But government bureaucracy is standing between her and her ID.
CONSUMER ADVOCACY
I’m on a car rental company’s Do Not Rent list — now they’re keeping my money, too!
How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?
When travel goes bad, can you get a vacation do-over?
Lisamarie Monaco never expected anyone to offer her a vacation do-over. She was staying at a resort hotel in Fort Lauderdale, and things were not going as planned.
Does Amtrak owe me anything for a forced downgrade?
Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?
I sent a stranger money through Zelle by mistake. How do I undo it?
When Maura Ruzhnikov sends money to a stranger by mistake on Zelle, she tries to undo the transaction. That’s easier said than done. Will she ever get her money back?
Overcharged by Quest Diagnostics — can she get her $353 back?
Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever?
Home Depot can’t install my garage shelving. Can I get a refund?
It’s been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund?
This surprise fee made her phone bill skyrocket
Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.
Budget billed me $250 for calibrating a windshield camera. Is that legit?
Budget sends Tony Parise a $250 bill for recalibrating a camera on the windshield of his rental car. But he says nothing happened to it. Does he still have to pay?
