This surprise fee made her phone bill skyrocket
Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.
CONSUMER ADVOCACY
Budget billed me $250 for calibrating a windshield camera. Is that legit?
Budget sends Tony Parise a $250 bill for recalibrating a camera on the windshield of his rental car. But he says nothing happened to it. Does he still have to pay?
I lost 80,000 Marriott Bonvoy points. Can you get them back?
Celeste Rubanick loses 80,000 Marriott Bonvoy points when she books a hotel in Scotland. Why won’t the company restore the points?
He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead
Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.
These Britrail England Flexi Passes are taking forever to refund. What should I do?
Katherine Spokes has been waiting almost two years for a refund on her Britrail England Flexi Passes. Why won’t her travel agency process her refund?
Sears couldn’t deliver my appliances. Now it won’t refund my $3,606
After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her money back?
Where’s my airline ticket refund from GotoGate to SriLankan? It’s been eight months
When SriLankan Airlines cancels the flights for Joseph Obiora Ezezue’s wife and son, he requests a refund. But the airline refers him to his online agency, GotoGate. And it doesn’t help him. Who is responsible for getting his money back?
They canceled my flight. Can I get a refund for my Marriott Vacation Club Points?
After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?