Comcast canceled my service after it agreed to a late-payment plan

Karen Flanagan is having a communication breakdown with Comcast. Can our advocates fix the problem? Read more “Comcast canceled my service after it agreed to a late-payment plan”

Why is Comcast muzzling its customer after a dispute?

When Jeff McCabe found two charges by Comcast on his credit card one month, he disputed one of them. But over the next three months, he found himself fighting Comcast over the duplicate charge. He asked our advocates to help him straighten out his account. Read more “Why is Comcast muzzling its customer after a dispute?”

New ways to avoid surprise subscription TV bills

When Rosemary Kukla opened this month’s Comcast bill, she was in for an early Halloween surprise.
Read more “New ways to avoid surprise subscription TV bills”

I owe Comcast nothing, so why is it trying to collect $537?

Every now and then, a case crosses my desk that’s so egregiously wrong that I don’t have to wait to see the paperwork. It’s time to get busy. Read more “I owe Comcast nothing, so why is it trying to collect $537?”

Comcast “messed” with his wiring and now the phone doesn’t work

Even though three Comcast technicians have visited Sheldon Masel’s house, they still can’t install a working phone. What now?
Read more “Comcast “messed” with his wiring and now the phone doesn’t work”