Hello, Dummy! Comcast calls its customers more shocking names

Caution: This post contains language that may not be appropriate for a family audience.

The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.

Readers reacted with indignation at my report that the company with the worst customer service scores in America would have employees who hated their customers enough to put it in writing.
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Four months of emails are MIA — what should we do?

Gavin Sullivan’s parents are missing four months worth of emails, and they think Comcast is to blame. What should they do?
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Help! My phone’s been disconnected!

Question: I need your immediate assistance. Tonight at 5 p.m. Comcast disconnected my phone service without a verbal or written warning. When I asked Comcast agents why this transpired, none could provide me with a valid answer or fix it.
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