When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid. “Is a two-hour delay worth 25,000 American miles?”
It just wasn’t David Ababio’s day.
His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary. “It wasn’t my fault. Why should I be penalized for missing my flight?”
When Ramiro Cruz is prevented from boarding his flight home from Paris, he asks our response team to help him recover the cost of his new air ticket. Can our advocates cut through a fog of code-sharing and contracted fares to get Cruz his airfare back? “I just wanted to fly home from Paris. Why was my ticket invalid?”
When Lars Koch checked his flight confirmation, he discovered something troubling. He had expected to be seated in business class on each leg of his round-trip flight on Airberlin to Germany. But the confirmation showed that he was to be seated in the back of the plane for two legs of his trip. “Booked in business class — confirmed in economy”
A codesharing nightmare strands Jamie Prophet in Dublin when she’s six months pregnant. Can we help her? “Stuck in Dublin. Six months pregnant. Can you help?”