Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.

Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund? Read more “Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.”

My seat upgrade disappeared, but Lufthansa kept my money

All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane. Read more “My seat upgrade disappeared, but Lufthansa kept my money”

An invalid airline ticket to Lima – can I get a refund?

Liz Vivas is stuck with an “invalid” ticket on a codeshare flight from Columbus, Ohio, to Lima, Peru. But who’s responsible? Read more “An invalid airline ticket to Lima – can I get a refund?”

Missing miles on a United Airlines codeshare flight

Tom Bilek/Shutterstock
Tom Bilek/Shutterstock
Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?

Question: My husband and I traveled to New Zealand and Australia this past fall. Our airline tickets, which were booked through a travel agent, were purchased through United Airlines.

United, as is often the case, put us on partner airlines for portions of the journey. The airline made two changes to our flights before we left, and in the process they removed our frequent flier numbers from our reservations. We were advised to get these reinstated when we checked in. We tried to do this, but the agent finally told us he was unable to get the computer to take the numbers, so we could take care of it upon our return.

Upon our return, I contacted the United frequent flier phone number to get our miles credited. I ended up spending literally hours with this. Sparing you the details of that time spent, United ended up crediting us for both of our flights between Portland and San Francisco, and between Sydney and San Francisco, but has refused our miles from San Francisco to Auckland (6,531 miles each) and from Christchurch to Sydney (1,322 miles each). They told me, “Air New Zealand says there are no frequent flier miles in your fare class.”
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Stranded in China without an airline ticket

Digital Media Pro / Shutterstock.com
Digital Media Pro / Shutterstock.com
Melissa Sigritz is forced to pay $2,450 to get back home after her airline leaves her stranded in China. Is she entitled to a refund?

Question: I booked a flight from Dayton, Ohio, to Shanghai through US Airways, and things went terribly wrong with my ticket. I need your help.

The first two of the three segments of my trip from Ohio to China were on United Airlines. The United agent at the Dayton airport had great difficulty printing my boarding passes and eventually informed me that she would have to issue a paper ticket.

When I checked in for my return flight in Shanghai, I was told by agents that I did not have a reservation on the Air Canada flight. I showed the agents my emailed confirmation from US Airways and the agents rudely informed me that there was nothing they could do. When I begged the agents for help their only advice was that I call my travel agent. I explained that I booked the trip myself.
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