Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund? “Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.”
How much is a flight between Boston and New York worth? Anastasia Ivanenko is asking after American Airlines canceled the last leg of her flight home from St. Petersburg, Russia.
All she’s received is a $26 refund. “Could the value of my canceled flight really be just $26?”
It just wasn’t David Ababio’s day.
His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary. “It wasn’t my fault. Why should I be penalized for missing my flight?”
When Ramiro Cruz is prevented from boarding his flight home from Paris, he asks our response team to help him recover the cost of his new air ticket. Can our advocates cut through a fog of code-sharing and contracted fares to get Cruz his airfare back? “I just wanted to fly home from Paris. Why was my ticket invalid?”
Travel agents are supposed to help. But Rachel Jordan could be forgiven for thinking otherwise when her agent couldn’t — or wouldn’t — straighten out the ticketing errors United Airlines made with her family’s flights. “These United tickets are pretty screwed up. Can you help?”