Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund?
All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane.
Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?
Melissa Sigritz is forced to pay $2,450 to get back home after her airline leaves her stranded in China. Is she entitled to a refund?
To the airline apologists who rushed to the defense of an industry that lies by pretending other companies’ products are its own — a dirty trick called “codesharing” — I have just one thing to say: meet Lisa Waters.
Jay Middour’s flight to the Bahamas never happens because of a code-sharing disaster. His vacation is ruined and the airline still has his money. Can this trip be saved?
Codesharing, or allowing multiple airlines to sell tickets on the same flight as if it were their own, can lead to a lot of confusion. And it’s more than just a matter of, “What flight am I on?”
Llouellynde Orahood’s flight from Los Angeles to Dallas has all the makings of a trip from hell, including weather delays, cancellations and almost-missed flights. What could be worse? Having to pay again for the same tickets. Now, neither the airlines nor her online travel agency is willing to help her recover the money she should have never had to spend. Is there any hope for a refund?
