At least that’s how Marc Blumenthal sees it. When United offered him a United MileagePlus Explorer Card, which included a “free checked bag” for cardholders, it misrepresented the product in a significant way.
Blumenthal tried to get his “free” bag on his next United flight, but a gate agent insisted on charging him.
Question: I recently applied and received a co-branded credit card from Chase and AARP. The card had in introductory offer of 5 percent for the first six months of card usage. I used the card and earned 201,780 points. Every single charge was legitimate and I have receipts. Furthermore, every single charge was authorized by Chase.
Question: I’m hoping you can provide me some direction. I recently booked three tickets for my parents on American Airlines for my wedding in the Caribbean. The flights kept changing, and due to overnight layovers and schedule constraints, I ended up having to cancel their flights with American Airlines and re-book with another airline.
American Airlines agreed to issue a full credit. But a problem arose because I have closed the original Chase credit card account that I paid for their tickets with. When I spoke to American Airlines, they said that if Chase rejected the credit, they would be able to issue a paper check refund.
This is where the fun began. For the last three months, I have been trying to track down my credit with Chase bank. For whatever reason, they do not have any record of my credit card account in their system when I try to call their credit card customer service number.
I finally received a letter saying that they were waiting for a response from American Airlines. I’ve tried to call and write the American Airlines refunds department to see if they have received the letter, but have heard nothing. I feel like I’m getting the runaround from everyone. Can you help? — Dara Chuang, Houston