When Chelsea Kaufman signs up for a Chase credit card, it offers her 60,000 points if she spends $2,000 within the first three months. Why did it only give her 40,000 points? “Hey Chase, where are those 20,000 points you promised?”
Gary Brauch checked his Chase credit card statement. He had charged $2,000 of purchases to his new account and was therefore supposed to receive 50,000 United Airlines frequent flyer miles at this point, according to the promotion that induced him to open his account with Chase. But the miles weren’t there. “Why won’t Chase give me the 50,000 miles I was promised?”
Chase lied. United Airlines lied.
At least that’s how Marc Blumenthal sees it. When United offered him a United MileagePlus Explorer Card, which included a “free checked bag” for cardholders, it misrepresented the product in a significant way.
Blumenthal tried to get his “free” bag on his next United flight, but a gate agent insisted on charging him.
“I was told that in order to get the first checked bag free, I need to pay for the flight with the Chase credit card,” he says.
“There’s no such thing as “free” when you travel”
Question: I recently applied and received a co-branded credit card from Chase and AARP. The card had in introductory offer of 5 percent for the first six months of card usage. I used the card and earned 201,780 points. Every single charge was legitimate and I have receipts. Furthermore, every single charge was authorized by Chase.
This week, I logged into my online account to find my account was closed and I would not be getting the points accrued the last fiscal month of activity. I called Chase and they told me because the card was not “used as intended” they had closed my account.
“They confiscated 201,780 points — can you help me get them back?”
Question: My mother died two years ago. Since then, account alerts from Chase have continually come to my phone, a number that was both set to receive account alerts prior to her death, and also a number to which all her calls were forwarded after her death.
“Chase tries to call my mother every day, but she’s been dead two years”