CenturyLink couldn’t connect, so why do I have to pay a $200 cancellation fee?

When Matthew Scott cancels his CenturyLink account, the company tries to charge him a $200 cancellation fee. After all he’s been through, he thinks that’s too much. Is he right? Read more “CenturyLink couldn’t connect, so why do I have to pay a $200 cancellation fee?”

Overbilled by CenturyLink — and now a $200 early termination charge?

Who broke the contract — CenturyLink or Terri Trier? That’s the question we have to answer today. At stake: a $200 early termination charge. Read more “Overbilled by CenturyLink — and now a $200 early termination charge?”

Why did CenturyLink cut off my Internet service?

When Will Leeper’s CenturyLink account is abruptly disconnected, he goes searching for answers. Will he ever get back online? Read more “Why did CenturyLink cut off my Internet service?”

Help! CenturyLink sent me a modem I didn’t want

When CenturyLink sends Mark Schrader the wrong modem, he calls for help. Is anyone listening?
Read more “Help! CenturyLink sent me a modem I didn’t want”

My house burned down and now my phone company won’t answer my calls

Aftermath of forest fire. / Photo by Ken Schwarz – Flickr Creative Commons
Question: My house in Fort Collins, Colo., burned to the ground during this summer’s wildfires, and I’m having some trouble with my phone company that I could use your help with.
Read more “My house burned down and now my phone company won’t answer my calls”

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