When Matthew Scott cancels his CenturyLink account, the company tries to charge him a $200 cancellation fee. After all he’s been through, he thinks that’s too much. Is he right? “CenturyLink couldn’t connect, so why do I have to pay a $200 cancellation fee?”
Who broke the contract — CenturyLink or Terri Trier? That’s the question we have to answer today. At stake: a $200 early termination charge. “Overbilled by CenturyLink — and now a $200 early termination charge?”
When Will Leeper’s CenturyLink account is abruptly disconnected, he goes searching for answers. Will he ever get back online? “Why did CenturyLink cut off my Internet service?”
When CenturyLink sends Mark Schrader the wrong modem, he calls for help. Is anyone listening?
“Help! CenturyLink sent me a modem I didn’t want”
Question: My house in Fort Collins, Colo., burned to the ground during this summer’s wildfires, and I’m having some trouble with my phone company that I could use your help with.
“My house burned down and now my phone company won’t answer my calls”