CenturyLink couldn’t connect, so why do I have to pay a $200 cancellation fee?

When Matthew Scott cancels his CenturyLink account, the company tries to charge him a $200 cancellation fee. After all he’s been through, he thinks that’s too much. Is he right? Read more “CenturyLink couldn’t connect, so why do I have to pay a $200 cancellation fee?”

Overbilled by CenturyLink — and now a $200 early termination charge?

Who broke the contract — CenturyLink or Terri Trier? That’s the question we have to answer today. At stake: a $200 early termination charge. Read more “Overbilled by CenturyLink — and now a $200 early termination charge?”

CenturyLink backpedals on a price quote — how about a price adjustment?

George Antoun is quoted a monthly rate of $59 for his Internet and phone service. So why is CenturyLink billing him $76? And can he get a price adjustment?
Read more “CenturyLink backpedals on a price quote — how about a price adjustment?”

No, CenturyLink, my name is not “John Sweet Candy”

John Sweet’s CenturyLink bill lists him as “John Sweet Candy.” A company representative has apologized for the wrong name and offered a refund and discount. But where’s the money?
Read more “No, CenturyLink, my name is not “John Sweet Candy””