CAPITAL ONE Archives

Diego Vega found himself unwittingly enrolled in Uber One through a Capital One offer, facing charges for a service he never wanted. Despite attempts to unenroll, both companies were unresponsive, leaving him trapped in a subscription nightmare. This story explores the ease of signing up for such memberships, the challenges in canceling them, and the relentless marketing that follows. It highlights the crucial steps to cancel unwanted subscriptions and the importance of vigilance with credit card offers. An investigation into Vega's situation reveals a surprising twist, offering a resolution and shedding light on consumer rights.

I never ordered Uber One. Please help me get my money back!

March 16, 2024February 23, 2024 by Christopher Elliott

Diego Vega is signed up for Uber One. He has no idea how he’s been enrolled in the monthly $9.99 membership, but he does know one thing: He wants to un-enroll. But how?

Learn how to navigate and recover from Zelle mistakes, including sending funds to the wrong person, through effective dispute processes and timely actions.

Sent money to the wrong person through Zelle? Here’s how to get it back

June 26, 2024May 28, 2023 by Christopher Elliott

Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?

When Virginia Cepero returns two chairs to Pottery Barn, the company doesn't fully refund her. One year later, she's locked in a battle with the company and Capital One. Is there a way out?

She returned her merchandise to Pottery Barn. But where’s her refund?

January 21, 2024May 2, 2022 by Christopher Elliott

When Virginia Cepero returns two chairs to Pottery Barn, the company doesn’t fully refund her. One year later, she’s locked in a battle with the company and Capital One. Is there a way out?

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