American Airlines told me the fare was $169. Then it charged me $1069

Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400? Read more “American Airlines told me the fare was $169. Then it charged me $1069”

Why is the Hard Rock Hotel making it so hard to get a refund?

Jessica Oelcher booked a stay at the Hard Rock Hotel in Cancún. She had to cancel the trip and was told that her $1,900 prepayment was refundable, less a $600 penalty. But, she didn’t receive the refund. Can we help her obtain her refund from the Hard Rock Hotel? Read more “Why is the Hard Rock Hotel making it so hard to get a refund?”

Yes, you can be stopped at the gate because of a damaged passport

Randall Roy was on his way to Mexico when an American Airlines agent in Philadelphia foiled his travel plans. Claiming that Roy’s passport was damaged, the agent refused to allow him to board the flight. Read more “Yes, you can be stopped at the gate because of a damaged passport”

Bookit.com didn’t book a room at the Golden Parnassus

Meghan Gnewikow books her honeymoon through Bookit.com, but because of a computer glitch, it fails to make the reservation at her requested hotel. They offer to rebook her at another hotel, but only if she pays another $685. Can our advocates help her? Read more “Bookit.com didn’t book a room at the Golden Parnassus”

Travelzoo v. Fresh Trips: Deceptive practices and a damaged reputation

Remember Barbara Smidt? She purchased a Cancun vacation package on Cyber Monday through Fresh Trips, a website promoted by Travelzoo. After she paid for her trip, she discovered that Fresh Trips was not delivering on the deal — and she would have to find other, much more expensive accommodations to complete the trip.
Read more “Travelzoo v. Fresh Trips: Deceptive practices and a damaged reputation”