Dan Breier’s Las Vegas concert is canceled after a mass shooting. Now he wants the $205 in insurance premiums back. But is he asking for too much? “After Las Vegas shooting, is my insurance premium refundable?”
Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip? “My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?”
When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help? “After husband’s fall, will American offer a refund?”
After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything? “If my AT&T account is closed, why are they sending me another bill?”
Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.
But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200. “Is this really an “extraordinary” circumstance, Norwegian Air?”
When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right? “Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?”
You can always cancel.
Those are the four most dangerous words a consumer can hear.
They’re often preceded by: “Don’t worry!” “The four most dangerous words a consumer can hear”
Karen Wall bails on her Airbnb Paris rental after her host switches apartments and she can’t access the unit early. Does she deserve a refund? “Wrong address on my Airbnb rental — can I get a refund?”
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund? “Why won’t Groupon accept my cancellation?”
Can we talk about the end? It’s that moment when you say, “That’s it. I’m taking my business elsewhere.” And you mean it. “When it’s time to take your business elsewhere, here’s the right way to exit”