He found out Marriott advance purchase rates are nonrefundable — the hard way

Paul Owers didn’t pay attention to the fine print when he booked a room at the Marriott TownePlace Suites in Williamsport, Pa.

He wishes he had.

Oh, you know what comes next, don’t you? Read more “He found out Marriott advance purchase rates are nonrefundable — the hard way”

Canceled flights, but no refund? What’s going on, Volaris?

Osvaldo Gratacos and his fiancée planned a trip to Mexico for their wedding for themselves and his family members in Puerto Rico. But when Hurricane Irma passed over Puerto Rico, Volaris canceled flights — including Gratacos’ relatives’.  He would like a credit for future travel from the companies involved. But until our advocates became involved in his case, all he received was silence. Read more “Canceled flights, but no refund? What’s going on, Volaris?”

After Las Vegas shooting, is my insurance premium refundable?

Dan Breier’s Las Vegas concert is canceled after a mass shooting. Now he wants the $205 in insurance premiums back. But is he asking for too much? Read more “After Las Vegas shooting, is my insurance premium refundable?”

My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?

Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip? Read more “My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?”

What kind of “ticket protection” is this, anyway?

When Vance Luke bought an airline ticket for his daughter, he added optional “Ticket Protection” through International Travel Network (ITN). So when his daughter was hospitalized just before her trip, he expected that she would get a full refund for the cost of the ticket. Read more “What kind of “ticket protection” is this, anyway?”