He found out Marriott advance purchase rates are nonrefundable — the hard way

Paul Owers didn’t pay attention to the fine print when he booked a room at the Marriott TownePlace Suites in Williamsport, Pa.

He wishes he had.

Oh, you know what comes next, don’t you? Read more “He found out Marriott advance purchase rates are nonrefundable — the hard way”

After Las Vegas shooting, is my insurance premium refundable?

Dan Breier’s Las Vegas concert is canceled after a mass shooting. Now he wants the $205 in insurance premiums back. But is he asking for too much? Read more “After Las Vegas shooting, is my insurance premium refundable?”

My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?

Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip? Read more “My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?”

After husband’s fall, will American offer a refund?

When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help? Read more “After husband’s fall, will American offer a refund?”

Why won’t Airbnb refund my rental in St. Thomas?

David Christophe books an Airbnb rental in St Thomas. But then Hurricanes Irma and Maria devastate the island. So why won’t Airbnb or the owner agree to cancel and refund his money? Read more “Why won’t Airbnb refund my rental in St. Thomas?”