He found out Marriott advance purchase rates are nonrefundable — the hard way

Paul Owers didn’t pay attention to the fine print when he booked a room at the Marriott TownePlace Suites in Williamsport, Pa.

He wishes he had.

Oh, you know what comes next, don’t you? Read more “He found out Marriott advance purchase rates are nonrefundable — the hard way”

After Las Vegas shooting, is my insurance premium refundable?

Dan Breier’s Las Vegas concert is canceled after a mass shooting. Now he wants the $205 in insurance premiums back. But is he asking for too much? Read more “After Las Vegas shooting, is my insurance premium refundable?”

My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?

Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip? Read more “My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?”

After husband’s fall, will American offer a refund?

When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help? Read more “After husband’s fall, will American offer a refund?”

If my AT&T account is closed, why are they sending me another bill?

After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything? Read more “If my AT&T account is closed, why are they sending me another bill?”