Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.
But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200. Read more “Is this really an “extraordinary” circumstance, Norwegian Air?”
TAR Airlines offers Michael Fried a refund or a generous credit after it cancels his friend’s flight. Why won’t it do what it promised? Read more “Hey TAR Airlines, where’s my ticket refund?”
When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right? Read more “Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?”
After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three? Read more “Italy vacation is in limbo after Norwegian cancels flight”
After American Airlines cancels Susan Cohen’s flight, it refunds only half her ticket. The reason? It claims she used the other half. Which is impossible. What now? Read more “American Airlines refunded only half of my ticket — where’s the rest?”