United Airlines canceled her flight. So how did she end up as a no-show?

For a recent trip to Tel Aviv, Edith Maas used OneTravel to buy her airline tickets. Everything went well — until it didn’t. United Airlines canceled her flight home, and when she received no rebooking assistance from either company, she took matters into her own hands. Now she wants a $1,500 refund for the new tickets she says she was forced to buy. But why is she being called a no-show on that canceled flight? Read more “United Airlines canceled her flight. So how did she end up as a no-show?”

Iberia advised us of our “passengers’ rights,” but then ignored them all

Occasionally our advocates encounter cases, like Beth Agnew’s, that make us want to beat our heads against the wall in frustration. Read more “Iberia advised us of our “passengers’ rights,” but then ignored them all”

Why was this traveler’s return flight canceled?

At the end of his pilgrimage to San Sebastian, Spain, Adelino Alambra tried to check in for his flight home from Madrid to Baltimore. But British Airways told him that his ticket had already been used. Can we help him find out what happened to his ticket and get his money back? Read more “Why was this traveler’s return flight canceled?”

There’s no way we’re taking this Southwest Airlines case. No way, no how. Nuh-uh.

Mary Irwin’s husband booked tickets on Southwest Airlines. Unfortunately, he had to cancel the flights, but his wife was promised a voucher as credit. When the voucher arrived, it was for considerably less than the amount Irwin thought it would be. Read more “There’s no way we’re taking this Southwest Airlines case. No way, no how. Nuh-uh.”

Do the rules of EU 261 apply to all passengers equally?

When Austrian Airlines cancels Mary Kopacz’s flight from Vienna to Frankfurt — and she and her husband miss their connection to Denver — she asks us the enduring question: Did the airline do everything it could? Read more “Do the rules of EU 261 apply to all passengers equally?”