United Airlines canceled her flight. So how did she end up as a no-show?

For a recent trip to Tel Aviv, Edith Maas used OneTravel to buy her airline tickets. Everything went well — until it didn’t. United Airlines canceled her flight home, and when she received no rebooking assistance from either company, she took matters into her own hands. Now she wants a $1,500 refund for the new tickets she says she was forced to buy. But why is she being called a no-show on that canceled flight? Read more “United Airlines canceled her flight. So how did she end up as a no-show?”

Why was this traveler’s return flight canceled?

At the end of his pilgrimage to San Sebastian, Spain, Adelino Alambra tried to check in for his flight home from Madrid to Baltimore. But British Airways told him that his ticket had already been used. Can we help him find out what happened to his ticket and get his money back? Read more “Why was this traveler’s return flight canceled?”

There’s no way we’re taking this Southwest Airlines case. No way, no how. Nuh-uh.

Mary Irwin’s husband booked tickets on Southwest Airlines. Unfortunately, he had to cancel the flights, but his wife was promised a voucher as credit. When the voucher arrived, it was for considerably less than the amount Irwin thought it would be. Read more “There’s no way we’re taking this Southwest Airlines case. No way, no how. Nuh-uh.”

Is this really an “extraordinary” circumstance, Norwegian Air?

Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.

But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200. Read more “Is this really an “extraordinary” circumstance, Norwegian Air?”

Could the value of my canceled flight really be just $26?

How much is a flight between Boston and New York worth? Anastasia Ivanenko is asking after American Airlines canceled the last leg of her flight home from St. Petersburg, Russia.

All she’s received is a $26 refund. Read more “Could the value of my canceled flight really be just $26?”