CAN YOU GET A REFUND FOR A 15 MINUTE SCHEDULE CHANGE?

Does Matthew Wood deserve a full refund from the European online travel agency GotoGate for a schedule change of only 15 minutes? That’s how much time Japan Airlines changed his schedule.

Wood thinks so. His agent, GotoGate, says so. But it’s been 13 weeks since the online agency promised a refund — and he’s still waiting.