BOOKING ERROR Archives - Elliott Report

How do you use AI to plan the perfect trip.

Can AI make your next trip better?

November 6, 2024November 3, 2024 by Christopher Elliott

You’ve probably heard the promise: AI can make your next trip better.

Glen Hartness faced an unexpected challenge after mistakenly booking the wrong night at a La Quinta hotel through the Priceline app. Despite promptly notifying both Priceline and the hotel, and receiving a cancellation confirmation from the hotel's front desk, Priceline refused to issue a refund. This frustrating situation highlights the strict enforcement of nonrefundable rates, even for honest mistakes. However, after escalating the issue, Priceline eventually agreed to process the refund, though the ordeal underscored the need for improved booking safeguards.

A Priceline booking problem leads to a nonrefundable hotel room — or does it?

July 27, 2024July 17, 2024 by Christopher Elliott

Glen Hartness books the wrong night at a La Quinta hotel through the Priceline app. Why won’t Priceline refund the erroneous booking?