These travelers say they were involuntarily denied boarding. Were they?

A baggage handler was late to work one day, delaying an Air Canada flight and setting off a chain of events that caused Janice and David Beebe to miss their flight. Read more “These travelers say they were involuntarily denied boarding. Were they?”

Here’s what happens when you use a consolidator and then miss your flight

Joe Barrett booked tickets through ExploreTrip for a flight to Italy. Unfortunately, on the day of his departure, he arrived at the airport too late for check-in and missed his flight. And if that wasn’t bad enough, he quickly finds out that neither the airline or ExploreTrip will help him rebook. Read more “Here’s what happens when you use a consolidator and then miss your flight”

Kicked off a flight? Here are your rights (hint: you don’t really have many)

A string of high-profile, racially charged passenger expulsions are putting air travelers on edge as the busy summer travel season approaches.
Read more “Kicked off a flight? Here are your rights (hint: you don’t really have many)”

United Airlines finally puts children first

The airline boarding process, for want of a more family-friendly word, stinks. But on Feb. 15, it will stink a little less for families.

Read more “United Airlines finally puts children first”

Can banning carry-on luggage really speed up boarding?

Is it time to ban carry-on luggage on planes? Would that speed up the boarding process?

Some say the answer to both questions is “yes.”
Read more “Can banning carry-on luggage really speed up boarding?”

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