Kicked off a flight? Here are your rights (hint: you don’t really have many)

A string of high-profile, racially charged passenger expulsions are putting air travelers on edge as the busy summer travel season approaches.
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“A tough but doable trip has turned into a nightmare”

John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself.

Talk about an impossible trip.

But then KLM made it even more impossible when it denied her boarding four times.

“A tough but doable trip has turned into a nightmare,” says Dunlop, a foreign service officer stationed in Iraq.
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Kicked off my cruise for getting sick

carnival ecstasyQuestion: We were recently scheduled to sail on a seven-day Carnival cruise to Mexico. A few minutes after we boarded in Long Beach, Calif., I had horrible kidney pains. I couldn’t walk, and felt as if I was going to pass out.

My husband immediately took me to the medical doctor on board. He performed an ultrasound and I asked for something for the pain. All of a sudden he said you need to get off the ship because you have a kidney infection. Within two minutes we had three Carnival employees rushing us to get our bags and they escorted us off the ship.

All the while, I could barely walk. One of the employees told me not to worry, that I could cruise at a “later date.” Everything happened so fast. I was never given a choice of whether to stay on board or not.
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A long, bumpy ride to denied-boarding compensation

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Tom Posch missed a weekend trip to Cleveland last summer after United Airlines overbooked his flight. Normally, travelers in Posch’s shoes would quietly accept the flight vouchers the airline offered as compensation.

But Posch is an Air Force attorney, and he decided to dig into federal regulations to see what the law requires of United.

What he found led him to file a lawsuit in a Virginia district court last month and it reveals that passenger rights are never a sure thing — even when it comes to something as seemingly certain as involuntarily denied boarding compensation.
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The Travel Troubleshooter: Can this cruise be salvaged?

Question: We need your help with a Carnival cruise that went nowhere. Earlier this year, we booked a Western Caribbean cruise directly through Carnival, including airfare and shore excursions.

On the day we were supposed to travel, our nightmare began. Our plane was delayed because of mechanical problems. So was the next flight. We missed the boat in Miami.

We wanted to reschedule the cruise, but Carnival suggested that we catch up with the ship in the Cayman Islands. We had to pay for new tickets to the Caymans. But when we arrived in Miami, a Carnival representative asked us for passports — and we only had passport cards.

We had to turn back to Cleveland. There were more mechanical delays. We made a claim with our travel insurance, but were only reimbursed $500 per person. Carnival says they should be able to give us something for the missed cruise but said we first had to fill out the insurance claim.

We booked the cruise, shore excursions, balcony upgrade and the missed flight all through Carnival. We want a vacation and we don’t have the money because Carnival is holding us hostage. Could you help us? — Denise Frantz, Cleveland

Answer: This cruise just wasn’t meant to be. But it might have been — if you’d gotten a passport instead of a passport card.
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