Get out of my store! What to do when you’re denied service

When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome. Read more “Get out of my store! What to do when you’re denied service”

Ridiculous or not? A fee to print a boarding pass – no, seriously

Here’s the problem with Spirit Airlines’ new $5 fee for printing a boarding pass, according to Dennis Tucker. Not everyone has access to a PC and printer when they’re on the road.

“And if you’re in a hotel somewhere and your flights change, how are you supposed to do that?” he asks.

Well, there’s a silver lining for printer-less passengers. Until next year, they can use one of Spirit’s airport kiosks to print their paperwork at no extra charge. After June 26, 2012, it’ll cost $1.

But Tucker is essentially right — if you don’t have a PC, you’ll have to pay.

New airline fees raise a lot of questions that tend to go unasked in the heat of the moment, and because stories like these typically get assigned to a summer intern. (I should know, I spent seven memorable summers interning at various news organizations.)
Read more “Ridiculous or not? A fee to print a boarding pass – no, seriously”

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