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BAIT-AND-SWITCH

Dynamic pricing is where the fare or rate fluctuates, often from minute to minute, aided by sophisticated computer programs that predict demand.

Did your low airfare disappear? Blame dynamic pricing

January 31, 2024February 15, 2018 by Christopher Elliott

You probably know what Melanie Frazier felt like when she recently tried to book a flight from Portland, Maine, to Atlanta.

Categories Commentary
When Ana Maria Roque's yoga app stops working. But can the problems with this nonworking program be untangled?

Help, my Yoga app stopped working. Can you fix that?

February 1, 2024September 21, 2017 by Christopher Elliott

When Ana Maria Roque’s yoga app stops working, she calls this advocate for help. But can the problems with this nonworking program be untangled?

Categories Problem Solved
Her complaint had a familiar ring of bait-and-switch to it. She was searching for an inexpensive round-trip airfare ticket.

Are airlines pulling a bait-and-switch?

January 26, 2024May 25, 2014 by Christopher Elliott

… Read more

Categories The Navigator
Westgate promises Matt Solum "free" ski lessons, tickets and cruise vouchers as part of his timeshare purchase.

Westgate promised, but did it deliver?

January 26, 2024December 12, 2013 by Christopher Elliott

Westgate promises Matt Solum “free” ski lessons, tickets and cruise vouchers as part of his timeshare purchase. But when it doesn’t deliver, should he get his money back?

Categories Problem Solved
The words “cruise” and “club” in a single sentence are probably enough to make some of you scream “scam!” this one is may be different.

Is this a cruise club bait-and-switch?

January 22, 2024November 5, 2012 by Christopher Elliott

… Read more

Categories Commentary
Kim Gandy is an experienced traveler, and she'd like to think she wouldn't fall for a scam. She thinks she may have been duped.

No, this isn’t a Hotwire bait-and-switch scam (or is it?)

January 22, 2024October 25, 2012 by Christopher Elliott

Kim Gandy is an experienced traveler, and she she’d like to think she wouldn’t fall for a scam. But when she tried to book a rental car through Hotwire recently, she thinks she may have been duped.

Categories Commentary

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