BAGGAGE CLAIM Archives

JetBlue lost a passenger's bag with her wedding dress and medication for 43 days, ruining her anniversary trip. See their initial low offer.

JetBlue lost my wedding dress and won’t reimburse me. Can you help?

August 11, 2025July 30, 2025 by Christopher Elliott

JetBlue loses Jean Michielli-Pendl’s bag for 43 days, ruining her 50th anniversary trip. At first, it offers just $181 to cover the cost of replacing necessary medications, clothing, and even a wedding dress. Is that enough?

When Lesle Collins flew from Dallas to Denver, her luggage didn’t make the trip. Despite promptly reporting it to Frontier Airlines, she faced repeated delays and ultimately a denial of her claim due to a missed deadline. Collins insists she never received the necessary forms from Frontier, highlighting the importance of immediately filing a claim at the airport and keeping thorough documentation. While airlines like Frontier have strict timelines, they can make exceptions. After advocacy, Frontier reopened Collins' case, underscoring the need for persistence in resolving lost luggage issues.

Problem with luggage: I waited too long to file a claim with my airline!

May 12, 2025August 19, 2024 by Christopher Elliott

When Lesle Collins flew from Dallas to Denver last summer, her baggage did not. She tried to file a luggage claim — but she could not.

What is it about the luggage carousel that brings out the worst in air travelers? Maybe it's the decline of civility. Maybe not.

Luggage etiquette: Do’s and don’ts for claiming your bags

April 6, 2025April 7, 2023 by Christopher Elliott

What is it about the luggage carousel that brings out the worst in air travelers? Maybe it’s the decline of civility. Maybe not.

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