Is the liability limit for a lost bag on NCL really just $100?

“We’re so sorry. This has never happened before.”

This was the response from a Norwegian Cruise Line (NCL) customer service agent to Lyle Larson’s complaint after the cruise line lost his family’s luggage while transferring it to their cruise ship. Larson heard it repeatedly during the cruise, along with promises that his missing luggage would arrive later that day or the next day.

It never did. Read more “Is the liability limit for a lost bag on NCL really just $100?”

Hey Jet Airways, did you miss a zero on my lost luggage claim?

After Air Canada and Jet Airways lose Bob Acciarri’s luggage on a recent flight to Amsterdam, it offers him $300. But did it miss a zero? Read more “Hey Jet Airways, did you miss a zero on my lost luggage claim?”