Dylan Tack is hit with an extra $359 for an impact wrench he orders from Amazon.com. Can this accidental billing be repaired? “Double charged by Amazon and “totally stuck””
To get an idea of how smart marketers have become, spend a few minutes online. Just hint that you might be interested in a product by doing a search or browsing a big site like Amazon.com. It’s enough to trigger a never-ending cascade of ads that seems to follow you around, no matter where you go. “In a world of personalized ads, here’s how to resist the come-ons — and come out on top”
Did you hear about the guy who ordered a gift card that didn’t work? When he tried to exchange it, the company told him to get lost.
True story. How do I know? Because it’s my story. “Why do these gift cards keep disappearing?”
You can always cancel.
Those are the four most dangerous words a consumer can hear.
They’re often preceded by: “Don’t worry!” “The four most dangerous words a consumer can hear”
Sometimes consumer advocacy gets personal. Even if you’re a professional. “Dear corporate America, please don’t mess with my mother. Or my grandmother.”