Double charged by Amazon and “totally stuck”

Dylan Tack is hit with an extra $359 for an impact wrench he orders from Amazon.com. Can this accidental billing be repaired? Read more “Double charged by Amazon and “totally stuck””

In a world of personalized ads, here’s how to resist the come-ons — and come out on top

To get an idea of how smart marketers have become, spend a few minutes online. Just hint that you might be interested in a product by doing a search or browsing a big site like Amazon.com. It’s enough to trigger a never-ending cascade of ads that seems to follow you around, no matter where you go. Read more “In a world of personalized ads, here’s how to resist the come-ons — and come out on top”

Why do these gift cards keep disappearing?

Did you hear about the guy who ordered a gift card that didn’t work? When he tried to exchange it, the company told him to get lost.

True story. How do I know? Because it’s my story. Read more “Why do these gift cards keep disappearing?”

The four most dangerous words a consumer can hear

You can always cancel.

Those are the four most dangerous words a consumer can hear.

They’re often preceded by: “Don’t worry!” Read more “The four most dangerous words a consumer can hear”

These readers are outraged by Sears and Amazon. Should they be?

Rozanne Polansky is angry about recent marketing decisions by Sears, Walmart and Amazon. She thinks “morally offensive merchandise” should be removed from websites that cater to “regular” customers like her. Read more “These readers are outraged by Sears and Amazon. Should they be?”