Dylan Tack is hit with an extra $359 for an impact wrench he orders from Amazon.com. Can this accidental billing be repaired? Read more “Double charged by Amazon and “totally stuck””
Tag: AMAZON
In a world of personalized ads, here’s how to resist the come-ons — and come out on top
To get an idea of how smart marketers have become, spend a few minutes online. Just hint that you might be interested in a product by doing a search or browsing a big site like Amazon.com. It’s enough to trigger a never-ending cascade of ads that seems to follow you around, no matter where you go. Read more “In a world of personalized ads, here’s how to resist the come-ons — and come out on top”
Why do these gift cards keep disappearing?
Did you hear about the guy who ordered a gift card that didn’t work? When he tried to exchange it, the company told him to get lost.
True story. How do I know? Because it’s my story. Read more “Why do these gift cards keep disappearing?”
The four most dangerous words a consumer can hear
You can always cancel.
Those are the four most dangerous words a consumer can hear.
They’re often preceded by: “Don’t worry!” Read more “The four most dangerous words a consumer can hear”
Dear corporate America, please don’t mess with my mother. Or my grandmother.
Sometimes consumer advocacy gets personal. Even if you’re a professional. Read more “Dear corporate America, please don’t mess with my mother. Or my grandmother.”