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AMAZON

Take that back: The ultimate guide to a product return

November 11, 2022October 31, 2022 by Christopher Elliott

Most product returns are uneventful. You send the item back in its original packaging, you get a refund or exchange. But what if yours isn’t?

Categories Ultimate Consumer Guides

In a world of personalized ads, here’s how to resist the come-ons — and come out on top

January 29, 2018January 29, 2018 by Christopher Elliott

To get an idea of how smart marketers have become, spend a few minutes online. Just hint that you might be interested in a product by doing a search or browsing a big site like Amazon.com. It’s enough to trigger a never-ending cascade of ads that seems to follow you around, no matter where you go.

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Categories Commentary

Why do these gift cards keep disappearing?

December 29, 2017 by Christopher Elliott

Did you hear about the guy who ordered a gift card that didn’t work? When he tried to exchange it, the company told him to get lost.

True story. How do I know? Because it’s my story.

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Categories Commentary

The four most dangerous words a consumer can hear

October 23, 2017 by Christopher Elliott

You can always cancel.

Those are the four most dangerous words a consumer can hear.

They’re often preceded by: “Don’t worry!”

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Categories Commentary

Was I “scammed” by Amazon.com’s book seller program?

February 19, 2015 by Christopher Elliott

Lizet Pena sells her books through Amazon’s Seller Central, but now she owes the company money. What happened? And can she get a refund?

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Categories Problem Solved

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