AMAZON Archives

Angela Hoo had a harrowing experience after her Amazon gift card was stolen. Even after several attempts to rectify the situation with Amazon customer service, the problem only escalated. This piece details Angela's journey to reclaim her lost money and provides tips on how to handle similar situations.

I want my stolen $200 gift card back from Amazon. Can you help me?

August 30, 2023 by Christopher Elliott

Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?

Ryan Maietta orders an Arc A770 graphics card from Amazon. Instead, he gets a different card, an A750. How does he get this fixed?

Amazon sent me the wrong graphics card. How do I get this fixed?

July 18, 2023 by Christopher Elliott

Ryan Maietta orders an Arc A770 graphics card from Amazon. Instead, he gets a different card, an A750. How does he get this fixed?

When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can't complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill.

Did Amazon bait-and-switch me on this toy car I ordered online?

August 25, 2023July 5, 2023 by Christopher Elliott

When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can’t complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill.

Kay just wanted the wig she ordered from Amazon. At least, that's what she claimed. The online retailer sent her the wrong hairpiece, and when she tried to return it, Amazon kept her money. Sounds like a case of Amazon falling down on the job, right? Not quite.

You might be a dishonest customer if Amazon does this to you

July 7, 2023June 10, 2023 by Christopher Elliott

As Kay anxiously waits for a resolution from Amazon, little does she know that her questionable actions during the return process may have triggered a web of suspicion. With mounting evidence suggesting her potential dishonesty, will Amazon uncover the truth behind the manipulated return label? And more importantly, will Kay ever see her $151 refund or face the consequences of her actions? The final answer lies just beyond the horizon.

Amazon didn’t receive my return package. What should I do?

August 30, 2023April 10, 2023 by Christopher Elliott

If you return a product to Amazon, but it says the package never arrived, what can you do?

Amazon product returns: The ultimate guide

September 12, 2023October 31, 2022 by Christopher Elliott

Here’s what happened to one frustrated customer who tried to return an Apple Watch Series 7 to Amazon. I have foolproof strategies for handling Apple and Amazon returns and explain the return policies of each company. If you’re looking for tips on how to handle product returns, this article is for you.

Retargeting — in a world of personalized ads, here’s how to resist the come-ons — and come out on top

July 31, 2023January 29, 2018 by Christopher Elliott

To get an idea of how smart marketers have become, spend a few minutes online. Just hint that you might be interested in a product by doing a search or browsing a big site like Amazon.com. It’s enough to trigger a never-ending cascade of ads that seems to follow you around, no matter where you go.