What Allegiant’s “unsubscribe” video reveals about low-cost carriers

If you happen to be subscribed to Allegiant’s “latest deals” newsletter, and if you happen to try to unsubscribe, you might experience what Tom Plunkett did.
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Why won’t Allegiant refund my deceased son’s airfare?

After William Osborne’s son dies unexpectedly, he asks Allegiant for a refund of his airline ticket. It refuses. Why?

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When Allegiant’s final word isn’t so final

Allegiant Air is one of the more fee-happy airlines flying in America. So when Dagny McDonald contacted me about a medical emergency, a canceled flight and a missing refund, I didn’t have much hope for her case.

But that didn’t stop me.

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When to bend a rule — and when to break it

Kesu/Shutterstock
Kesu/Shutterstock

Rules are meant to be broken, right? Well, you might be forgiven for thinking so if you’re a regular reader of my work.

As a consumer advocate, I routinely help people bend rules when circumstances warrant it. Of course, that brings out the usual chorus of rule-lovers, trolls and haters, who accuse me of threatening the foundations of Western civilization by convincing a company to waive its often ridiculous policies.

But rules are important. Just ask Congress, which is on the verge of shutting down half of the U.S. government because of disagreements over the budget and healthcare reform. As I write this, I’m in Washington sitting next to a government executive who is worried sick that her office will be shuttered tomorrow. It probably will be.

The law-and-order folks have a valid point, once you get past their often angry personal attacks. Some rules are not meant to be broken.

For example, here’s a request I received from Mary Anne Fontaine on behalf of a friend who flies once a year and had found an inexpensive ticket on Allegiant Air.
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Are fees for carry-on luggage just the beginning?

Would you like a ticket with your fee?
Since Allegiant Air’s decision to start charging passengers for carry-on luggage last week, you’d think that everything needed to be said about this outrageous new fee had already been said.
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