Alitalia promised to cover my lost luggage, but the check never arrived

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? Read more “Alitalia promised to cover my lost luggage, but the check never arrived”

Alitalia must have confused me with the other Weiner

Alitalia loses Ellen Weiner’s luggage. Not that Weiner — the other one. Confused yet? So is the airline. Read more “Alitalia must have confused me with the other Weiner”

After her husband dies, how long should a refund take?

Should companies make all of their customers stand in the same line when they get refunds? I ask because Patricia Lewis wants to know after she had to cancel her Alitalia flight from Portland to Palermo, Sicily.
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Who’s to blame for this Roman tragedy?

Barbara Calabrese’s flight from San Diego to Rome is a real disaster. Does she really have to pay an extra $4,052 for the same ticket?
Read more “Who’s to blame for this Roman tragedy?”

Help! Alitalia misspelled my name and won’t change it back

When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
Read more “Help! Alitalia misspelled my name and won’t change it back”