After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? “Alitalia promised to cover my lost luggage, but the check never arrived”
Alitalia loses Ellen Weiner’s luggage. Not that Weiner — the other one. Confused yet? So is the airline. “Alitalia must have confused me with the other Weiner”
Should companies make all of their customers stand in the same line when they get refunds? I ask because Patricia Lewis wants to know after she had to cancel her Alitalia flight from Portland to Palermo, Sicily.
“After her husband dies, how long should a refund take?”
Barbara Calabrese’s flight from San Diego to Rome is a real disaster. Does she really have to pay an extra $4,052 for the same ticket?
“Who’s to blame for this Roman tragedy?”
When an Alitalia representative misspells Barbara Stuckey’s name, she’s sent on a wild goose chase to get it fixed. Does she have to buy a new ticket?
“Help! Alitalia misspelled my name and won’t change it back”